Director of Enterprise Architecture and Automation
Wyndham Hotels & Resorts
Main Conference Day One: Tuesday, December 4, 2018
Tuesday, December 4th, 2018
Wyndham Hotels and Resorts started their Intelligent Automation initiative at the check-in counter: they wanted bots to help assist guests’ reliably and quickly. Now with significant success in customer service, they’re bringing process automation forward as an enterprise initiative. Doing so often requires a massive investment in process documentation, prioritization, and optimization from multiple stakeholders – so they automated it. Wyndham started discovering automation-friendly processes right away, finding over 20 good processes in two days. Every process was documented and formatted ready to be inserted into a powerful platform, cutting their discovery time in half.