December 02 - 05, 2019
New Orleans, LA
Henry Lyles, Director, Global Business Services, Data Excellence & Automation at McDonald’s Corporation

Henry Lyles


Director, Global Business Services, Data Excellence & Automation
McDonald’s Corporation

Check out the incredible speaker line-up to see who will be joining Henry.

Download The Latest Agenda

Main Conference Day One: Tuesday, 3 December 2019

Tuesday, December 3rd, 2019


2:35 PM PANEL DISCUSSION: IS A BPO A GOOD FIT FOR YOUR IA INITIATIVES?

  • Program delivery risk assessment
  • How to determine processes ownership & managing ownership turnover
  • Identifying which processes would be good candidates for BPO management, seasonality and lifecycle of program and transferring and transitioning processes when a program is put on hold or shut down for long periods of time
  • Effectively managing your organization’s Governance working with a BPO