Jeff Frame

Director for Continuous Process Improvement & Agile Process Management The RiverStone Group

Jeff Frame is a Lean Six Sigma and Agile Evangelist leading IT and business transformation across multiple industries for the last 20 years.  Building on a foundation that has its roots in psychology and the not-for-profit organizations, Jeff transitioned to “Corporate America” after receiving his MBA.  During his 13-year career at Liberty Mutual Insurance, Jeff held a variety of roles from Analyst to Process Improvement Consultant and ultimately to numerous management positions leading organizational change focused on simplifying, standardizing and automating processes across IT and business units. 

Leading with Lean and executing with Agile became a successful formula, not only to streamline the organization but to drive innovation.  In 2015, Jeff and his team of agile experts and automation engineers were awarded the BMC Innovation Award for developing, deploying and scaling “Self-Healing Automation”.  At the forefront of this was Lean, “if you automate a bad process, you increase defects, development costs and you just do bad things faster”.

In his current role, Jeff leads a team of Continuous Process Improvement (CPI) Consultants and Agile practitioners responsible for implementing Lean and Agile at the RiverStone Group.  

Main Conference Day Two: Thursday, December 5, 2019

Thursday, December 5th, 2019


Manual back office IT operations add significant cost and act as an anchor preventing organizational agility and innovation.  In 2012, starting with a legacy platform, the mainframe, a team of process and automation experts embarked on transforming an IT Infrastructure organization at a Fortune 100 insurance company.  As the work was expanded to other domains it culminated in using a set of tools to the fullest potential and being recognized with the vendor’s innovation award.