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Customer Crisis: COVID-19

Customer Crisis: COVID-19

During this incredibly sensitive time, brands must be mindful of the decisions they make as the impact on customer loyalty and employee experience may last long after this health epidemic blows over. Read our article exploring COVID-19: Customer care and employee experience in times of widespread social stress for more details on how many businesses are starting to contemplate how this outbreak could shift customer needs and employee expectations.

What is the Digital Workplace?

What is the Digital Workplace?

The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work, searching for information and more.

Evolution of the Digital Workplace: A Journey Through the 2010s & Predictions for the 2020s

Evolution of the Digital Workplace: A Journey Through the 2010s & Predictions for the 2020s

We interviewed a number of industry thought leaders responsible for their company’s digital workplace strategy and asked them to walk us through their digital workplace journey through the past decade and to outline their predictions for the new decade. They each provided a brief overview of how the digital workplace has, and continues to evolve before moving on to the three elements that make up the digital workplace landscape: Technology, Processes and People.

Employee Experience: Today & Beyond

Employee Experience: Today & Beyond

We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to support the enterprise.

How Companies Can Leverage Mobility as a Catalyst for Digital Transformation

How Companies Can Leverage Mobility as a Catalyst for Digital Transformation

We had the pleasure of sitting down with Gina Gallo, CEO of Stratix, to discuss her expert insights into how mobility helps drive the digital transformation change and help connect the employee experience to that of the customers.

60 Seconds with Automation Leaders

60 Seconds with Automation Leaders

We interviewed four leaders from the automation space to divulge their insights into their company’s automation strategy, automation journey, the impact this has on their business, the role their solution providers play in their automation, and much more.

A Journey Through Automation: Q&A with Danilo McGarry

Ahead of the Intelligent Automation Exchange we had the pleasure of sitting down with Danilo McGarry to discuss his expert insights into his career in automation, and the challenges and trends of AI and RPA. 

Intelligent Automation Exchange Europe 2019 Post-Event Report

Intelligent Automation Exchange Europe 2019 Post-Event Report

I wanted to share with you the just released post event report from the last edition of the Intelligent Automation Exchange Europe. Within the report are insights from senior IA leaders from some of Europe’s largest organisations (Mondelez, Levi's, Ericsson, Henkel - to name just a few), also detailed analysis of the challenges they are facing right now.

But that’s not all: the report also shares how these leaders are deploying and scaling new robotic automation and artificial intelligence solutions within their 2019 strategies. This is a must read that I wanted to share - so enjoy!

Robotics Process Automation - 5 Key Facts

Robotics Process Automation - 5 Key Facts

Advances in technology mean that RPA and Artificial Intelligence are being explored all the time.

To get a better idea of the RPA landscape, the PEX Network and SSON surveyed our audience of senior professionals to see how their companies are approaching automation. 

Get your copy to find out the five most important findings from our survey.

AI 2020: The Global State of Intelligent Enterprise

AI 2020: The Global State of Intelligent Enterprise

What does the intelligent enterprise of the future look like? Which sectors are set to benefit most from artificial intelligence? And why are the perceived challenges so numerous and diverse?

In the face of the current technology hype cycle, many organizations are grappling with questions like these. Keen to stay on—or ahead of—the curve, organizations are looking to the latest intelligent enterprise (IE) tools to solve business challenges, increase productivity and benefit the bottom line.

Responsive leaders are looking for innovative ways to leverage tools such as intelligent automation, machine learning and predictive analytics, which are fast gaining momentum in the marketplace.

The message, for those who’ve chosen to listen, is loud and clear: the intelligence revolution is here - disrupt or be disrupted.

INTERVIEW: A Minute with Martin Ruane Programme Director and Robotic Process Automation Lead at Engie

INTERVIEW: A Minute with Martin Ruane Programme Director and Robotic Process Automation Lead at Engie

Martin delves into Engie’s programme on RPA as well as the key challenges/success factors in implementing the programme. Martin also looks at the role of AI within that RPA programme