October 21 - 23, 2019
Hotel Colonnade, Coral Gables, FL

Monday, October 21 Day 1

9:30 am - 10:00 am Workshop Registration

10:00 am - 12:00 pm WORKSHOP A: Upskill, Focus, Rally! Organizational Change Management- Minimizing the Disruption behind Disruptive Technology

Whenever a company implements any sort of change it can be difficult to manage. With Intelligent Automation it can be especially difficult as the idea
behind Bots can incite skepticism and even fear. Learn the best technique to mitigate this reaction and arm your company for a successful transition.
• Learn the benefits of hiring a change management consultant as opposed to managing the process in house.
• Key takeaways to help you combat the natural opposition to bot, learn how they create jobs not eliminate.
• Setting up a solid organizational structure to support your implementation. Learn about any new jobs you may need to create.
Michelle Willard, Robotics Process Automation & Intelligent Automation Lead at Capital One

Michelle Willard

Robotics Process Automation & Intelligent Automation Lead
Capital One

Karen Jamerson, Manager, Intelligent Automation at Capital One

Karen Jamerson

Manager, Intelligent Automation
Capital One

12:00 pm - 12:45 pm Lunch

12:45 pm - 2:45 pm WORKSHOP B: How Cognitive Process Intelligence Can Help Define and Measure The ROI Of Automation Programs Within the HR Department

What stage are you in with your automation plans? Have you implemented RPA, or are you still in the planning phase? Do you struggle with how to gain
executive buy-in? Is your objective to start off with a strategy that will scale? Attend this workshop to engage with subject matter experts and learn how
detailed business process discovery that incorporates user behavior enables successful automation deployment and facilitates a deeper understanding
of the current state of your business. You will learn how to create a business case championing the need for digital process discovery as the key step in
executing an automation plan. Additionally, you will walk away with real-life business process examples to champion and enable the creation of your custom
business case.

Beth Bourg, Senior Product Marketing Manager at FortressIQ

Beth Bourg

Senior Product Marketing Manager
FortressIQ

2:45 pm - 3:00 pm Afternoon Refreshment Break

Naveed Asem, Chief Data & Analytics Officer at Donnelley Financial Solutions (DFIN)

Naveed Asem

Chief Data & Analytics Officer
Donnelley Financial Solutions (DFIN)

Hyunzoo Chai, Director, Data Science at Donnelley Financial Solutions (DFIN)

Hyunzoo Chai

Director, Data Science
Donnelley Financial Solutions (DFIN)