When it comes to RPA, many organizations are either investigating its use or are in early stages of implementing it for POC or Pilot Projects. In this presentation, Anoop Srivastava, Robotic Process Automation Specialist, Wiley, discusses Wiley’s experience starting a RPA program and making it a success, which includes challenges and lessons learned from bringing first BOT to production. As well as:
How to engage Business Groups like Finance, HR, Customer Service, etc.
The role of the COE in the RPA program and COE Operating Model
Best practices for socializing the program across your organization
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