Conference Day One
8:15 am - 8:55 am MORNING COFFEE, NETWORKING BREAKFAST & REGISTRATION
8:55 am - 9:00 am IQPC WELCOME
9:00 am - 9:15 am CHAIRPERSON'S WELCOME & OPENING REMARKS
9:15 am - 10:00 am KEYNOTE: WHY AI IS SET TO REVOLUTIONISE THE WAY LEGAL PRACTICE IS CONDUCTED: ASSESSING INDUSTRY AI DEVELOPMENTS
- How AI is changing the way we approach our cases and transactions
- Evaluating how AI tools can help provide new and better services to our customers
- Assessing the significance of algorithms and AI on the principles of digital rights, digital identity and the criminal justice system
Gloria SanchezHead of Transformation
10:00 am - 11:00 am PANEL DISCUSSION: BUILDING A SOLID CASE FOR AI ADOPTION WITHIN YOUR COMPANY
- How can AI be used to put your company ahead of the competition by streamlining interactions with clients, improving the way data is indexed and held, increasing accessibility to key functions, automating basic processes and interacting more intelligently with clients?
- What are the benefits of utilising AI to mine text, speech and image data more effectively, at scale and provide sophisticated emotion analysis?
- How best can we use specific signals to predict customer experience scores and what are the benefits of turning surveys into conversations?
Fergus SpeightGeneral Counsel
Royal London Group
Ben DenisonChief Technology Officer
Serious Fraud Office
Anthony VigneronDirector, Legal Technology Solutions
Margarida SaragocaBusiness Development and Client Director
11:00 am - 11:30 am MORNING BREAK & NETWORKING
11:00 am - 11:45 am CASE STUDY: DRIVERS FOR ADOPTING LEGAL AI
- Assessing the challenges faced by law firms and law professionals and how AI aims to solve them
- Practical case study insights into why adopting AI tools and technologies is helping us to improve our services and sharpen our productivity
- The bottom line: Expectations for increased profitability and why AI tools are here to stay
12:15 pm - 1:00 pm CASE STUDY: CHANGING THE INTERNAL CULTURE AND ESTABLISHING BEST POSSIBLE ENGAGEMENT ON THE ROAD TO AI IMPLEMENTATION
- Emphasising the need to gain solid buy-in for AI initiatives at board level before setting out on the AI trail
- How to evaluate anticipated ROI and the impact of AI long-term, as well as in the short-term
- Building momentum: Implementing AI does not need to bring a ‘big bang’ of success, but the capability it brings over time means that its value is strong
Paul SweeneyGeneral Counsel
Legal & General
1:00 pm - 2:00 pm NETWORKING LUNCH
LAW FIRMS TRACK2:00 pm - 2:30 pm CASE STUDY: USING AI TO INCREASE PERSONALISATION AND PREDICT HOW CUSTOMERS WILL SENSE, THINK AND ACT
LAW FIRMS TRACK2:30 pm - 3:45 pm INTERACTIVE DISCUSSION GROUPS
Now is your chance to tackle legal AI’s most pressing themes head on. Choose two tables and spend 30 minutes on each, discussing these themes with your peers. The session will conclude with a round-up from all tables to evaluate all points raised and lessons learned.
- IDG A: How will AI impact on staffing and what will the AI-enabled legal service team of the future look like?
- IDG B: Is it better to invest in external AI solutions or develop in-house technology development and technology incubation to build your own solutions?
- IDG C What are the disadvantages of bringing AI into a business, and how can these be best overcome?
- IDG D: For which processes does AI show the most promise within the context of independent law firms?
- IDG E: What happens when AI goes wrong? How much can and should you entrust to a computer?
IN-HOUSE COUNSEL TRACK2:00 pm - 3:45 pm BOARDROOM DISCUSSION: CONVINCING THE BOARD TO PUT AI IDEAS INTO PRACTICE AND INSTIGATING AI INITIATIVES
- It is not always easy to obtain sufficient financial resource from the Board to enable effective roll-out of optimal AI systems and solutions. If only a small proportion of cash is made available, what are the AI initiatives which should be prioritised to create maximum value for the business in the first phase, and provide sufficient results to inspire additional investment for AI technologies in the future?
- What are the best AI implementation success stories to date?
- What will trigger a tipping point towards universal AI adoption by all?
- What kind of regulations need to be set in place for AI to be truly beneficial long-term?
-STRICTLY IN-HOUSE COUNSEL ONLY-
3:45 pm - 4:15 pm AFTERNOON BREAK & NETWORKING
4:15 pm - 5:00 pm PANEL DISCUSSION: TACKLING THE IMPENDING ‘DEATH’ OF THE BILLABLE HOUR: HOW WILL THE SECTOR NEED TO CHANGE?
- Overview of the US picture where General Counsels are forcing change from the billable hour
- Discussing proposals for new pricing models in a world without the billable hour, and alternative ways of measuring value
- How would the end of the billable hour change the way the legal profession operates? Which companies would survive, and who stands poised to thrive in the new era?
- What will happen to junior staff if AI really takes off, and what can they do about it?
Legal IT Insider
Nora TeuwsenFormer Group General Counsel
Swiss Federal Railways
5:00 pm - 5:30 pm CLOSING KEYNOTE: FIRESIDE CHAT
- Why customer centricity is key in an evolving online legal market
- Emphasising the need for mid-size companies to think as companies / entrepreneurs with a long-term vision and means to invest in future technologies
- Views on SaaP (Service as a Product) as a must-have in the legal business
- Does a unified European-legal market open opportunities for every European lawyer?