24 - 25 September, 2019 | Hilton London Canary Wharf, London, United Kingdom
Fergus Speight, General Counsel at Royal London Group
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Fergus Speight


General Counsel
Royal London Group

Check out the incredible speaker line-up to see who will be joining Fergus.

Download The Latest Agenda

Conference Day One

Tuesday, September 24th, 2019


10:00 AM PANEL DISCUSSION: BUILDING A SOLID CASE FOR AI ADOPTION WITHIN YOUR COMPANY

  • How can AI be used to put your company ahead of the competition by streamlining interactions with clients, improving the way data is indexed and held, increasing accessibility to key functions, automating basic processes and interacting more intelligently with clients?
  • What are the benefits of utilising AI to mine text, speech and image data more effectively, at scale and provide sophisticated emotion analysis?
  • How best can we use specific signals to predict customer experience scores and what are the benefits of turning surveys into conversations?