Enterprises are gearing up to service customers that are demanding real-time fulfilment, 24/7 availability, a highly-personalised consumer experience and improved identity management.
The digital customer navigates diverse channels such as websites, social media, mobile apps and so on to enable a more digitised, interactive and improved experience.
This session will deep dive into the rapidly changing digSital world to explore the choice of being a disruptor and innovator. Eventually, the outcome is to create the most personal customer relationship, with a direct correlation to revenue growth and profitability.
Ibrahim Talib Al Wardi
Director General e-services
Information Technology Authority OMAN