16 - 18 June, 2020 | Dubai, UAE

Conference Day One: Wednesday, 17 June 2020

8:30 am - 9:30 am REGISTRATION FOR MAIN CONFERENCE DAY ONE AND EXECUTIVE BOARDROOMS

9:30 am - 9:40 am TRANSITION TO MAIN CONFERENCE ROOM

9:40 am - 9:50 am WELCOME ADDRESS

9:50 am - 10:00 am CHAIRMAN’S DAY ONE OPENING REMARKS

Dr. Sid Benraouane - Digital Advsior, Dubai Police
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Dr. Sid Benraouane

Digital Advsior
Dubai Police

Spending on RPA tools will top $1 billion in 2019, but will ratchet up to $1.5 billion by 2020, according to Forrester Research.

10:00 am - 10:40 am KEYNOTE ADDRESS: ADDING VALUE TO A HIGHLY-DIGITISED ENTERPRISE AND A DIGITALLY SAVVY CUSTOMER

Ibrahim Talib Al Wardi - Director General e-services, Information Technology Authority OMAN
Enterprises are gearing up to service customers that are demanding real-time fulfilment, 24/7 availability, a highly-personalised consumer experience and improved identity management.

The digital customer navigates diverse channels such as websites, social media, mobile apps and so on to enable a more digitised, interactive and improved experience.

This session will deep dive into the rapidly changing digSital world to explore the choice of being a disruptor and innovator. Eventually, the outcome is to create the most personal customer relationship, with a direct correlation to revenue growth and profitability.
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Ibrahim Talib Al Wardi

Director General e-services
Information Technology Authority OMAN

10:40 am - 11:10 am BIG DATA IS HERE TO STAY. CAN YOU LEVERAGE IT? MAKING RPA INTELLIGENT WITH DATA

Dr. Satyam Priyadarshy - Chief Data Scientist, Halliburton
Big data analytics is all about looking at the total picture and can be combined with industry applications that have specific domain knowledge or data cleansing algorithms,” says Priyadarshy. Big data is about all the data relevant to a business. So whether the data comes from operational technology systems, or the data is from IT or business systems, you want to look at the whole picture technologies to leverage to gain quick return

  • Processes to automate to find quick ROI
  • The “crawl, walk, run” approach to build quick value to your IA strategy
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Dr. Satyam Priyadarshy

Chief Data Scientist
Halliburton

11:10 am - 11:40 am SPEED NETWORKING

11:40 am - 12:10 pm MORNING NETWORKING BREAK, DEMO DRIVE, SHOW & TELL

Join us in the Expo Hall for our 1st round of the exhibitors’ IA solutions demonstrations andss conversation. Grab a Demo Card and head to the booths!

SHOW & TELL: ‘NO CODE’ RPA STRATEGIES
This very unique interactive session will give an overview of low code/ no code breed of RPA programming. Startups are launching no code solutions as they try to disrupt the RPA ecosystem by enabling companies to simplify programming. This is definitely the most exciting areas in RPA. Democratizing RPA will be impactful as it takes the onus of cumbersome programming away, making it a plug and play, like excel for the finance community. Only it will be far more revolutionary.

STRATEGY DEEP DIVE
Attendees will need to pre-select the Deep Dive sessions they would like to join at 11:20am and 12:10pm. Everyone will rotate between their two (2) choices, in back-to-back 40-minute intervals. There will be a ten (10) minute transitional break at 12pm. All conference attendees must pre-register for their two (2) Deep Dive session upon registering for the event. Registrations will be on a first come first serve basis. If you do not pre-register for your Deep Dives, we’ll have to assign seating based upon demand and availability.

ROUND ONE

Deep Dive One

12:10 pm - 12:50 pm AUTOMATING PROCESS MODELLING: DISRUPTING RPA PROGRAMMING THROUGH SELF LEARNING RPA
Fady Sleiman - Global Chief Data Officer, Petrofac
  • Auto-extracting process knowledge from videos and logs is one of the top priorities for RPA companies

Empowering RPA developers through process modelling videos to enable them to get clear insights of the process they are programming subsequently getting rid of onerous process manuals.
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Fady Sleiman

Global Chief Data Officer
Petrofac

Deep Dive Two

12:10 pm - 12:50 pm STAKEHOLDER & CUSTOMER BUY-IN TO ENSURE IA PROGRAM SUCCESS
Manoj Mishra - Chief Manager - BI & DBM, Union Insurance
  • Ensuring effective strategic alliances with various business departments
  • Communication and program initiatives that convey their business worth to your IA programs and how they will indeed remain an integral player in your organisation
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Manoj Mishra

Chief Manager - BI & DBM
Union Insurance

Deep Dive Three

12:10 pm - 12:50 pm TRANSFORMING INTO AN AGILE ENTERPRISE
Fawaz Shakralla - Head of IT, Bahrain Institute of Political Development
As technology, corporate cultures, and customer & employee expectations evolve, businesses must keep up – as well as get ahead of the game so to ensure a smooth transition into what will be the workforce realities of the future
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Fawaz Shakralla

Head of IT
Bahrain Institute of Political Development

Deep Dive Four

12:10 pm - 12:50 pm RPA JOURNEY: IMPORTANCE OF STARTING SMALL & ACHIEVING QUICK ROI
Sumit Bathla - Group CIO, Easa Saleh Al Gurg
  • The digital transformation and importance of AI and RPA in today world
  • How to scale RPA within your organisation
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Sumit Bathla

Group CIO
Easa Saleh Al Gurg

12:50 pm - 1:00 pm 10-Minute Transition Break

ROUND TWO

Deep Dive Five

1:00 pm - 1:40 pm ENABLING END-TO-END CUSTOMER SERVICE WITH CHATBOTS
Sagar Vaswani - RPA Lead, Majid Al Futtaim
You can extract the real value from chatbot deployment by ensuring they are well integrated into entire process flow of your company’s systems. How do you ensure you can get the maximum ROI from your chatbot deployment? How do you set up you system to provide end-to-end CS by ensuring all customer touch points are automated?
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Sagar Vaswani

RPA Lead
Majid Al Futtaim

Deep Dive Six

1:00 pm - 1:40 pm TOP TIPS ON WHAT TO AVOID IN YOUR IA ROLL OUT
Arvind Tadimalla - Head of Transformation, Americana Foods
  • Overcoming the “could have, would have, should have” to achieve a synched IA roll out
  • Lessons learned from various IA deployments – where do most organisations go wrong – everytime!

Arvind Tadimalla

Head of Transformation
Americana Foods

Deep Dive Seven

1:00 pm - 1:40 pm IA PARTNER SELECTION: MIRROR, MIRROR ON THE WALL, WHO IS THE BEST OF THEM ALL?
Aditya Agarwal - VP, Lean Transformation and Strategy, Mashreq Bank
  • How do you decide what partner to go with?
  • Why one size does not fit all?
  • Deciding your budget and your partner needs to be a cohesive exercise
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Aditya Agarwal

VP, Lean Transformation and Strategy
Mashreq Bank

Deep Dive Eight

1:00 pm - 1:40 pm NAVIGATING THE SELECTION MAZE: HOW TO DETERMINE YOUR DREAM TEAM
Samer Abuzayed - Executive Manager - Transformation and Excellence for Group Operations, Kuwait Finance House
  • Over 50% of RPA projects fail due to internal misalignment. How do you future proof your deployment?
  • Identifying which departments, and Heads, should be part of your “IA Dream Team”
  • The responsibility matrix, who does what, who shares what?
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Samer Abuzayed

Executive Manager - Transformation and Excellence for Group Operations
Kuwait Finance House

1:40 pm - 1:50 pm 10-Minute Transition Break

FUNCTIONAL DEEPDIVE

ROUND THREE

Deep Dive Nine

1:50 pm - 2:30 pm ADDING HR TO YOUR RPA STRATEGY
  • Hiring and Onboarding
  • Payroll Automation
  • Leave Management
  • HR Virtual Assistants

Deep Dive Ten

1:50 pm - 2:30 pm Automation in Internal Audit leveraging on technology to transform the Internal Audit
Tanu Goel - Chief Internal Auditor, Emirates Development Bank
  • IA strategies for fraud detection and prevention
  • Compliance
  • Cybersecurity
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Tanu Goel

Chief Internal Auditor
Emirates Development Bank

Deep Dive Eleven

1:50 pm - 2:30 pm PROCUREMENT AND OPERATIONS IA SOLUTIONS – INSIGHTS AND ANALYSIS
  • Review of the various procurement and operations IA solutions available
  • How procurement and operations IA solutions will deliver bottom line benefits and service delivery impact

2:30 pm - 3:40 pm NETWORKING LUNCH – HEAD TO THE FUNCTIONALITY LOUNGES FOR AMPLIFIED NETWORKING

Dig deeper into the matters that interest and concern you most by sitting down for lunch with like-minded executives who work within the same area of functional responsibility as you. While on-site, you will be able to select from the below lunch lounges:

  • C-Suite - by invitation only
  • Process Improvement
  • F&A

IA MATURITY TRACKS
Choose from one (1) of the below three (3) tracks.

PLANNING AND LAUNCHING

3:40 pm - 4:30 pm ACHIEVING DIGITAL TRANSFORMATION AND ENSURING THE RIGHT IT ARCHITECTURE TO SUPPORT AUTOMIZATION AND FUTURE BUSINESS DEVELOPMENT
Frederik Bisbjerg - Chief Digital Acceleration Officer, Noor Takaful
  • Assess your resources and decide whether you should go alone or use a vendor
  • Setting objectives to weigh out pricing, features, interface – the essential factors when choosing the best partner for your journey
  • Design a strategy early and get in a position to mitigate initial and recurring costs
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Frederik Bisbjerg

Chief Digital Acceleration Officer
Noor Takaful

FOSTERING INNOVATION CULTURE IN ORGANISATIONS

3:40 pm - 4:30 pm EXTRACTING POWERFUL INSIGHTS BY ADAPTING TECHNOLOGIES
Malik Al Madani - Director of Strategy and Future Department Chief Innovation Officer, Federal Competitiveness and Statistics Authority
So you’ve transformed your business operations And with it layers of data. So what happens next?

In this session, we will explore:
  • Structuring your data to extract real time insights
  • Dashboards – making your intelligence visual and actionable
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Malik Al Madani

Director of Strategy and Future Department Chief Innovation Officer
Federal Competitiveness and Statistics Authority

MATURING

3:40 pm - 4:30 pm CASE STUDY: HOW DO YOU ASSESS THE VALUE CREATED THROUGH AUTOMATION
Sagar Vaswani - RPA Lead, Majid Al Futtaim
The key to RPA and IA maturity is predictive analytics and ensuring your data matures and is able to aid business decisions through the intelligence built over time

  • Ensuring you work with the end in mind – creating and managing your data to ensure over time it can develop patterns that can aid in decision making
  • Propelling your enterprise towards the cognitive phase of automation through AI
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Sagar Vaswani

RPA Lead
Majid Al Futtaim

IA EXECUTIVE LOUNGE – 30 people : By Invitation Only

3:40 pm - 4:30 pm IA BUDGET PERSPECTIVES: COST & ROI FROM FUTURE IA SCALE UP MODELS
  • Understanding cost structures of upcoming enterprise IA programs
  • Business models of growth that reward the best ROI
  • When to scale up, what budgets to allocate and how to measure ROI

4:30 pm - 5:30 pm NETWORKING DRINKS AND DEMO DRIVE

Grab your Demo Drive Cards & head to the Expo Hall to get those final signatures you need to enter our Demo Drive Raffle tomorrow!

5:30 pm - 5:30 pm CLOSE OF CONFERENCE DAY ONE