16 - 18 June, 2020 | Dubai, UAE

Conference Day Two: Thursday, 18 June 2020

8:30 am - 9:30 am REGISTRATION FOR MAIN CONFERENCE DAY TWO AND EXECUTIVE BOARDROOMS

9:30 am - 9:40 am CHAIRMAN’S DAY ONE RECAP AND DAY TWO OPENING REMARKS

9:40 am - 10:20 am CREATING ONLINE SUPPORT FOR BETTER UNDERSTANDING ABOUT RPA

Opening up the creative potential of your team by using augmenting technologies can improve engagement and work satisfaction while increasing adoption rates. Develop a strategy that expands your RPA usage and gives your co-workers an opportunity to participate as change agents.
During the last 3 years, RPA has emerged as one of the leading technologies in the market for the automation of business processes within organisations of all industries and sizes. AI is said to $96bn to the UAE’s GDP by 2030, equivalent to 13.6% as per PwC. As per the Forrester report 45% of organisations had implemented varying types of RPA solutions, and 49% of organisations were planning to implement these solutions over the next three years. And whilst there is tremendous growth, companies struggle with scaling up when they have to develop bot for all processes in-house.

  • What are the “real” benefits that one can expect to attain through AI marketplace apart from speeding up deployment?
  • What are the main challenges faced by companies with heavy reliance on RPA marketplace?
  • What bot models are companies using? In-house vs. marketplace – where
img

Dr. Bernd van Linder

CEO
Commercial Bank of Dubai

img

Samer Abuzayed

Executive Manager - Transformation and Excellence for Group Operations
Kuwait Finance House

img

Kamran Ahmed

Asst. GM
Samba Financial Group

img

Saleem Ahmed

SVP – Head of Information Technology
Sharjah Islamic Bank

img

Vikram Sandhu

VP - Head Of Re-engineering and Robotics Group Digital Office
Emirates NBD

11:00 am - 11:30 am MORNING NETWORKING BREAK AND DEMO DRIVE

Join us in the Expo Hall for our 1st Round of the exhibitors’ IA solutions demonstrations & conversation. Grab a Demo Card and head to the booths!

FUNCTIONAL TRACKS
Choose from one (1) of the below three (3) tracks

COO

11:30 am - 12:20 pm CASE STUDY: OPTIMISING CONTROLS AND TALENT VALUE THROUGH PROCESS AUTOMATION IN ABU DHABI FINANCE
Mohamed Musharbak - COO, Abu Dhabi Finance
  • Automating critical processes to increase quality and strengthen controls
  • Embarking on robotic process automation journey to standardise processes and reduce manual activities
  • Addressing the challenge of people’s mind set towards automation
  • Enabling better utilisation of talent through refocusing to value-adding activities
  • Making the right decision between RPA, existing system upgrades or new plug-ins
img

Mohamed Musharbak

COO
Abu Dhabi Finance

FINANCE

11:30 am - 12:20 pm PANEL DISCUSSION: DEVELOPING FINANCE IA ROLL OUT PLANS THAT PREPARE YOUR ORGANISATION AS AN AGILE ENTERPRISE
Fawaz Shakralla - Head of IT, Bahrain Institute of Political Development
  • Financial Planning, CoE and alignment with the IT Department
  • Developing a shared process to achieve your mutually agreed upon IA roll out plans
img

Fawaz Shakralla

Head of IT
Bahrain Institute of Political Development

CONTACT CENTERS

11:30 am - 12:20 pm STREAMLINING, PERSONALISING AND PREDICTING THE CUSTOMER’s PERSONA WITH INTELLIGENT AUTOMATION
In this session, we will discuss strategies to:

  • Implementing next-gen self-service functionality in your call centre
  • Minimising agent costs and higher customer satisfaction
  • Capturing real-time information to accurately predict customers persona and deliver personalised experience
  • Expedite digital transformation by seamlessly transitioning customers from the latent to digital channels

12:20 pm - 12:30 pm 10-MINUTE TRANSITION BREAK

MATURITY CURVE TRACKS
Choose from one (1) of the below three (3) tracks.

PLANNING & LAUNCHING

12:30 pm - 1:10 pm A UNION INSURANCE CASE STUDY: RPA MARKET STRATEGY – LEVERAGING COLLECTIVE INTELLIGENCE FOR IDENTIFYING RPA GROWTH OPPORTUNITIES
Manoj Mishra - Chief Manager - BI & DBM, Union Insurance
  • Communicating at scale – refining the message and delivery
  • Ideation strategies to kick start a successful RPA program
  • Identify opportunities for growth
img

Manoj Mishra

Chief Manager - BI & DBM
Union Insurance

EVOLVING

12:30 pm - 1:10 pm CASE STUDY - DHL SUCCESS STORY: INTEGRATING AUTOMATION AND INTELLIGENCE DRIVEN STRATEGIES TO ENHANCE BACK OFFICE OPERATIONS AND REDUCING MILLIONS OF DELIVERY MILES
Praveen Sashi - Senior Director – IT, DHL Logistics
The team at DHL has created an entire business strategy around four key technology enablers: AI, Data Analytics, Blockchain, and Automated processes. Various tools and software were analysed and set in place, which assist DHL to cut down operating costs and time. Gain insights from their journey on data collecting, analytics and optimisation.
img

Praveen Sashi

Senior Director – IT
DHL Logistics

MATURING

12:30 pm - 1:10 pm BEST BUDDIES: IOT AND RPA FIND A HOME
Topics of discussion will include, yet will not be limited to:

  • IA’s strength in configuring and managing disparate components of IoT deployment and success
  • Optimizing management processes as well as Employees
  • IoT as a potent data source for RPA implementation

1:10 pm - 2:10 pm LUNCH BREAK

2:10 pm - 3:10 pm WORKSHOP: ENSURING PROCESS MINING IS NOT AN AFTERTHOUGHT IN YOUR AUTOMATION JOURNEY

Process Mining is a vital analytic tool that enables discovery, monitoring and process improvement by extracting knowledge from event logs. This session will deep dive into why process mining goes beyond the simple presentation of process data, all the way to ascertaining contextual relationship of processes and presenting them in the form of graphic analytics to diagnose problems and suggest improvements.

  • Why process mining is key to successful IA roll out
  • The key benefits of process mining with respect to compliance checks, deviation detection, predicting delays, supporting decision making and recommending
  • process redesigns

3:10 pm - 3:10 pm CLOSE OF CONFERENCE DAY TWO