16 - 18 June, 2020 | Dubai, UAE

Pre-Conference Workshops: Tuesday, 16 June 2020

All conference attendees must pre-register for one (1) of the two (2) concurrent Workshops. Workshop registrations will be on a first come first serve basis. If you do not pre-register for your Workshops, we’ll have to assign seating based upon demand and availability.

8:30 am - 9:30 am REGISTRATION AND WELCOME COFFEE

WORKSHOP A

9:30 am - 11:30 am GETTING YOUR IA STRATEGY RIGHT! FROM WHEN YOU GET STARTED TO DELIVERING EXCEPTIONAL ROI
This workshop will deep dive into how you create success from IA implementation whether you are new to IA or looking to re-invigorate your IA journey.

  • Where to get started and how to select the right partner?
  • 1-0-1 guide to establishing a proven intelligent automation methodology
  • Avoiding roadblocks – looking out for signs that can derail your intelligent automation programme

WORKSHOP B

9:30 am - 11:30 am ESTABLISHING A WORLD CLASS INTELLIGENT AUTOMATION COE (CENTRE OF EXCELLENCE) – HOW DO YOU LEVERAGE BUSINESS MODELS THAT WORK?
If you are in the process of establishing a CoE for your IA programme, or looking to increase the effectiveness of an existing one then this masterclass is a must-attend.

  • Deep dive into the various CoE models
  • Governance models and centralised service structures
  • Risk management, audit and control mechanisms
  • Chargeback models that work!
  • Management of change

11:30 am - 12:10 pm MORNING TEA BREAK

WORKSHOP C

12:10 pm - 2:10 pm DEVELOPING AN EFFECTIVE IA PROOF OF CONCEPTS (PoCs) THAT ALIGNS INTERNAL STAKEHOLDERS WITHOUT BECOMING TIME INTENSIVE
This workshop will help you understand how to align internal stakeholders to a common goal and ensure developing an effective IA PoC does not take months at end.

In this workshop, we will discuss:
  • Outlining realistic project KPIs and timelines
  • Infrastructure, licensing, budget and compliance details that must be detailed and incorporated in your PoC
  • Developing clear IA scope of work and the metrics for measuring success

WORKSHOP D

12:10 pm - 2:10 pm EMBARKING ON YOUR DIGITAL TRANSFORMATION JOURNEY THROUGH AN IA/ RPA PILOT PROGRAM
Pilot programs are a great way to get small wins before scaling or expanding RPA initiatives organisationwide.

In this workshop, we will discuss:
  • Determining which department is best suited to run the pilot program
  • Leveraging evidence from transactional volumes, compliance and transparency requirements to validate selection
  • Establishing clear roll-out plans, setting success KPIs and implementation timelines
  • Measuring the success of your pilot program
  • Next steps – how to scale up and expand the IA/ RPA programme

2:10 pm - 3:30 pm NETWORKING BREAK

3:30 pm - 5:00 pm THE POWER OF ARTIFICIAL INTELLIGENCE AND COGNITIVE TECHNOLOGIES TO TRANSFORM YOUR CUSTOMER EXPERIENCE

Topics of discussion will include, yet will not be limited to:

  • Leveraging power AI and data analytics to enhanced customer delivery
  • AI & cognitive technologies - capabilities, costs, and implementation requirements
  • Applications of AI and cognitive technologies, delivering ROI across business functions

5:00 pm - 5:00 pm CLOSE OF WORKSHOP DAY