Conference Day One: Tuesday, 24 September 2019
8:30 am - 9:00 am COFFEE AND REGISTRATION
9:00 am - 9:10 am IQPC Welcome Address
9:10 am - 9:20 am Conference Opening – Remarks from the Conference Chairperson
9:20 am - 10:00 am INTERNATIONAL KEYNOTE: Blending RPA with Intelligent Process Improvement Tools to Scale Automation Benefits and Optimising Processes to 93-95% Level
Problem: How do you execute the convergence of RPA and smart technologies, especially in a global oragnisation? Sony started this journey back in 2016 and In the beginning number were low, a process rate of only 30% however they quickly worked that up to 70% in the span of 7-8 months.
Solution: Some process restructuring is needed as they must be optimized with an automation-first mindset and pinpointing what the right strategy and approach. This allowed RPA to be amplified successfully.
Benefits/Outcomes Delivered: In leveraging RPA processes with other intelligent software such as AI and machine learning, Sony was able aid complex decisions and increase their business agility and worked their processing to an optimised 93-95% level.
John Ysmael O. ReyesVice President and Unit Head of Intelligent Process Automation
BDO Unibank Inc
10:00 am - 10:40 am How Telstra’s Dramatic RPA program achieved $1.7million in cost reductions going from 0 to 150+ Automations in 15 Months to Increase Productivity and Customer Experience
Problem: How do you create your pipeline of your human workforce up to work positively with new tools available to increase productivity and improve customer experience? For such an advanced company like Telstra, how do you achieve a large level of automation and prepare scale and make sure they can still support the business while leaving no gaps in service?
Solution: Telstra keeps the human workers at the centre of the strategy to create and manage a digital workforce. This helps them to embrace the next level of technology and make employees smart. Telstra has been smashing expectations and leveraging discovery tools for finding automation opportunities and utilizing a Centre of Excellence centralize processes.
Benefits/Outcomes: They are bringing the business to the next level of capabilities and scaling that, leading to a dramatic growth of robotic capabilities in 15 months from no automation to 150+ automations. The growth has quadruple and Telstra has saved over $1.7 million, through RPA strategies and workforce optimisation.
Tim BarnesHead of Robotic Process Automation
10:40 am - 11:00 am Speed Networking
11:00 am - 11:30 am MORNING TEA
Interactive Group Discussion
In this session you will have the opportunity to deep dive into two of the following topics. Each 30 minute session will be led by a subject matter expert- who will facilitate an opportunity to compare and contrast your experiences and thoughts with a small group of your peers.
GROUP A11:30 am - 12:30 pm Automating Discovery and Action in Unstructured Data With AI
RPA is the connector between systems, piping data between source, analysis tools, and its final destination. With unstructured data, setting up RPA actions is exponentially more difficult due to the number of exception cases hidden in the natural way humans communicate with each other. Let’s discuss some approaches to automating both discovery and taking action on natural language customer feedback, product reviews, and support tickets utilizing AI advancements
Bryan KaantaDirector, Technical Sales APAC
GROUP B11:30 am - 12:30 pm Intelligent Automation – Those who’ve made the Myth a Reality
Join Australia’s leading end-to-end Intelligent Automation specialists, Reveal Group, with RPA pioneers, Blue Prism to discuss the next step in your automation journey. Prepare for a completely frank discussion on the gap between expectations and execution in such a fundamental change in working, and how you can bridge it.
Darren CockerellPartner Solutions Consultant
GROUP C11:30 am - 12:30 pm Process Mining for RPA
12:30 pm - 1:10 pm How Coca Cola Amatil is Efficiently Automating Processes and Scaling Up to Align With Customer Expectations Through Organisational Buy In
Problem: As Australia’s leading beverages company, Coca Cola Amatil has to ensure a great experience for customers as they interact with different parts of the business. Intelligent Automation is one area in the Digital transformation roadmap that is helping to drive efficiency for customers and employees, while enabling a great experience. But the challenge for Amatil is knowing where and how to apply automation, and how to generate business acceptance, while providing a sustainable return on investment
Greg SmartHead of Intelligent Automation - Group Digital Office
Coca Cola Amatil
1:10 pm - 2:10 pm LUNCH BREAK
2:10 pm - 2:50 pm Setting Up An Effective Automation Team & Scaling Strategy To Improve Business Outcomes And ROI
How do you build a team that is innovative, has discipline, and can create long-term, sustainable automation? Building a successful test automation team requires understanding the landscape of what’s ahead and the types of obstacles you'll encounter along the way.
- Developing a team to be dynamic, always changing and evolving with the applications you'll be testing
- Evolving into a regression team once the test automation foundation is established and others are prepared to drive it forward
Rakesh PadmanabhanSenior Technology Executive
Ana MarinkovicGM Business Bank Support
National Australia Bank
Nick MitchellSenior Manager Continuous Improvement and Enterprise Projects and Business Performance
Anthony ScottChief Intelligent Automation Officer
2:50 pm - 3:30 pm Credit Suisse Case Study: Opportunities and Challenges for Automation and AI adoption across a Large Global Bank
Problem: Automation and AI is a key enabler for Credit Suisse. They started its process reengineering and automation journey over a couple of years back, with initial focus on RPA. With increasing maturity and deployment of RPA, the focus is now shifting towards more complex automation, to augment human decision making processes, by leveraging Machine Learning and AI.
- Opportunity identification approach across a global bank that has varied business lines (including Swiss Private Bank, Global Markets, International Wealth Management, and Investment Banking & Capital Markets)
- Organizational setup (e.g., AI implementation center, data modelling, AI tools management) to drive AI/ automation adoption in a long-term sustainable manner
- Deep dive into select examples e.g., KYC, Payments processing, asset servicing and the successful deployment of AI/ Automation
- Challenges and future opportunities
Benefits/Outcomes Delivered: Improve operational efficiency, risk profile and enhanced customer service. It is part of a wider move towards automation.
Uday SinghHead Process Automation and Robotics
3:30 pm - 4:00 pm AFTERNOON TEA
4:00 pm - 4:40 pm How Mars is Using RPA Processes and Chatbots in IT, Finance and HR to Enhance Efficiency of 5-10% Year on Year
Jacky He AI and Automation Lead Mars
Jacky He AI and Automation Lead Mars
Problem: Harnessing RPA capabilities and maximising potential value across the enterprise. What is the best way to the find which processes to automate and how do you set it up and align it to meet global expectations?
Solution: Optimising service delivery management with the use of RPA to elevate internal operational efficiencies and customer experience. Mars is also starting to use chatbots with their RPA foundation
Benefit/Outcomes: Mars has freed more than 20 roles within the business, increasing efficiency and reducing costs, achieving anywhere from 5-10% productivity improvement year-on-year.
Jacky HeAI and Automation Lead
4:40 pm - 5:20 pm QUEENSLAND SHARED SERVICES RPA JOURNEY: Implementation Summary, Key Learnings, Insights and Next Steps
Problem: QSS has highly manual processes on numerous systems of record and a significant optimisation agenda
Solution: Establish QSS’ Robotic Process Operations capability and increase technical solution options available to QSS
Benefits/Outcomes Delivered: Processing approximately 364,000 RPA transactions per annum (average 14,000 per fortnight) Returning 8,600 hours per annum (332 hours per fortnight) to the business
Michael McMahonManager, Robotic Process Operations Strategy & Design, Strategy & Engagement
Queensland Shared Services