Inspire. Engage. Connect

25 - 27 November, 2019 | London, United Kingdom

Conference Day 1

9:00 am - 9:15 am Opening Remarks

9:15 am - 9:45 am Robot rhythms: If AI can transform music, how will it change your business?

When you think of great song writing teams, Mick Jagger and Keith Richards might come to mind, maybe even John Lennon and Paul McCartney, but what about music and artificial intelligence?
 
MXX is empowering musicians and businesses through AI, making large-scale industry and business revolution a reality.
 
·         AI to replace us and AI to empower us: the two types of AI in business
·         Serving customers on demand through AI: for MXX that’s instantly editing media and music
·         Creating and utilising metadata to predict human behaviour, impulses and thoughts for business
·         Treading the ethical line in AI for business

9:45 am - 10:00 am Networking Activity

Take part in a hands-on networking experience with your peers to ensure you meet, greet and beat the other delegates in a team competition that will not only get your cognitions revving but will allow you to network early on.

10:00 am - 10:30 am The State and Future of the Industry (Panel Discussion)

  • RPA: Global success and failures
  • IA: Enhancing your capabilities
  • AI: What’s being done and what does the future hold?

10:30 am - 11:00 am Saving £1bn through AI: The NHS experience

University College London Hospital (UCLH) has developed artificial intelligence to predict which patients are most likely to miss appointments – an area that leaves a £1bn mark on the NHS every year. Their AI-based methods can also extract patterns from data to highlight patients at risk of illness, those who will respond best to certain treatments and allow hospitals to deploy resources more efficiently.
 
·         The machine learning and AI project at the NHS: turning dreams into reality
·         How UCLH can predict which patients will miss their appointment with 90% accuracy
·         How AI can identify patterns in data to mitigate risk and improve organisational goals
·         Empowering your team and employers through AI
·         What next: Overcoming margin for error and how AI will save lives

11:00 am - 11:30 am Networking Break


11:30 am - 12:00 pm Disruptive Robotics and AI: The Future of Online Retail

Consumers have yet to get a real taste for AI, but when they do they will demand that all their products display this new level of smartness, develop a hunger for applications and services to get ever smarter, and expect them to “play smartly” with one another.
 
Learn how the Ocado Smart Platform, an end-to-end e-commerce, fulfilment and logistics service, is disrupting and transforming how consumers shop online faster and with greater enjoyment:
 
·         Using AI to predict the demand of 50,000 different products, detect fraud and keep your customers safe
·         Processing unstructured business data including voice, emails and social to deliver business growth
·         Stream data from robots to the cloud where machine-learning based analytics provide oversight
·         Controlling real-time bots to optimise business delivery

12:00 pm - 12:30 pm Deliver trustworthy and sustainable AI for your business (Interview)

According to the European Commission Guidelines (8th April 2019), trustworthy AI should be lawful, ethical and robust, respecting laws and regulations, ethical principles and values, and technical and social standards. This session highlights how Telefonica are complying with ethical standards to ensure they deliver trustworthy AI for their B2C and B2B customers.
 
·         Create a governance model that incorporates AI ethics into your existing business principles
·         Roll out a training course for your organisation based on AI recommendations
·         Deliver transparency on data, systems and AI business models with traceability mechanisms
·         Put humans at the centre of your core processes and ensure humans are aware they are interacting with AI
·         Instil privacy and data protection, governance, integrity and access
·         Ensure technical robustness and safety of your AI systems
·         Put procedures in place to ensure accountability and auditability for AI systems

12:30 pm - 1:00 pm Enhancing decision-making and creating value through machine learning programmes: The Facebook experience

Facebook sit on endless amounts of customer data and understand the need to harness that to improve the business at the speed the market demands. Facebook know everything about their customers – from reputation to payment experience – and have therefore created a ML programme that looks at 150 different factors, way more than a human could manage, and learns from its experience to make better business decisions.
 
·         AI for credit decisions: Looking at your customer and measuring disparate data to make better, faster credit decisions
·         Deep analytics for machine learning to make smarter decisions on your customers
·         Harness your data to understand more about your clients and external factors
·         Create a machine learning programme based on valuable customer and business verticals
·         Where human meets machine: At what stage is human interaction required and to what extent is trust a concern
Take part in a body, mind and soul reinvigoration session that will gear you up for an afternoon of intense learning on practical case studies from those that have been there and done it in just the area you need to yourself.

IA Executive Club

1:00 pm - 2:15 pm Meet & Greet Lunch

Group 10


AI Tools

2:15 pm - 2:45 pm Master unstructured data and machine learning algorithms to deliver an improved customer service
  • Extract and analyse data from chat bots, NLP and OCR
  • Understand if a new process needs AI and assess checks, balance, integration challenges and opportunities

AI Tools

2:45 pm - 3:15 pm Transform your business through IA
·  Accelerate the development of AI solutions based on your businesses requirements
·  Harness the power of infinite scale infrastructure and integrated IA services
·  Leverage a set of comprehensive tools and frameworks to build, deploy, and operationalise AI products and services
·  Harness the intelligence with datasets through deep learning frameworks

AI Tools

3:15 pm - 3:45 pm Integrate conversational chat bots with your contact centre
·   Automate existing channels
·   Route contact centre calls to chat bot: APIs, CRM and end-to-end interaction
·   Convert voice data into text with NLP
·   Build your own data analytics platform: the role of data science and insight

AI Tools

3:45 pm - 4:15 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you

AI Now

2:15 pm - 2:45 pm Turn AI capabilities into an enterprise-wide strategy
·  How our internal and external customers made us move towards AI
·  Balance the top-down and bottom-up to ensure your strategy transcends throughout the organisation
·  Ensure that your company is data-informed and that data is fuelling your projects
·  Practical NLP, visual recognition and predictive maintenance

AI Now

2:45 pm - 3:15 pm Build an AI ecosystem and democratise it across the company
·   Transformational aspect of running AI: what change management aspects should you focus on?
·   Create an AI platform on one end while encouraging mini-journeys for incremental success at the other
·   Opening up data science across the organisation
·   Support B2B customers through AI to support their networks and environment

AI Now

3:15 pm - 3:45 pm From RPA to AI at The Royal Bank of Scotland: Assess, analyse, deploy
·   RPA and AI as a subset of Data and Analytics at RBS
·   Putting everything in place to deploy RPA across IT and various business functions
·   Assess where AI can be applied and perform the relevant checks and analyses in those areas
·   How unstructured data and machine learning can be leveraged in areas such as AML

AI Now

3:45 pm - 4:15 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you

RPA & Technology Ecosystem

2:15 pm - 2:45 pm Combine AI and RPA with less risk to deliver cross-functional results
·   Why and how we did NLP, chat bots and machine learning before RPA
·   Master RPA and AI amidst constant change and M&As
·   How to improve efficiency and deliver sustainable growth
·   Lead cross-functional IA activity with top-down support as part of the holistic business strategy 

RPA & Technology Ecosystem

2:45 pm - 3:15 pm How RPA has saved 900,000 and where to next: the technology ecosystem
·   Our 3 year, £3bn strategy and where intelligent automation fits into that
·   Changing culturally and becoming more agile by partnering with FinTechs
·   Utilise a federated operating model with a CoE and 17 RPA hubs
·   The benefits of converging iOCR, NLP and chat bots with RPA
·   Remove reliance on consultancy by becoming self-sufficient with RPA

RPA & Technology Ecosystem

3:15 pm - 3:45 pm How to combine different platforms to suit your needs
·   Moving from a 1,000 bot platform to a cross-platform
·   Hedge your risks to minimise future costs
·   Use an alternative RPA provider if functions are not currently covered due to Citrix compatibility
·   Find a provider that can process text documents with necessary success rates
·   Finding tools that can harness your unstructured data potential

RPA & Technology Ecosystem

3:45 pm - 4:15 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you

RPA

2:15 pm - 2:45 pm Prepare your organisation for RPA to deliver business efficiency
·   Prepare your organisation: governance, information security, pipeline management and KPIs
·   Discovery workshops and departments screening
·   Manage the change and transformation required to promote RPA
·   Set up cognitive solutions in your CoE based on IBM Watson & Microsoft bot framework
·   Scale RPA via data analytics, process and data mining

RPA

2:45 pm - 3:15 pm Moving RPA to the Cloud
·   Why it is becoming more plausible to move RPA to the Cloud
·   Why moving RPA to the Cloud increases value, speed of execution and the ability to scale
·   How RPA allows you to move your technology forward with the Cloud

RPA

3:15 pm - 3:45 pm Leverage an OPEX model to deliver operational efficiency with RPA
·   Align customer-centricity, business process modelling, RPA and continuous improvement to deliver better operational efficiency
·   Standardise processes to be able to automate them with a continuous improvement method
·   The benefits of a customer-focused RPA approach

RPA

3:45 pm - 4:15 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you

IA Executive Club

2:00 pm - 2:30 pm Embed your RPA strategy into your business transformation

IA Executive Club

2:30 pm - 3:00 pm What is needed to turn RPA into Intelligent Automation?

IA Executive Club

3:00 pm - 3:30 pm To what extent am I truly ready to maximise IA and move into AI? (Interaction)

IA Executive Club

3:30 pm - 4:00 pm Networking Break

IA Executive Club

4:00 pm - 4:30 pm What gaps do I need to fill to be ready for AI success? (Interaction)

IA Executive Club

4:30 pm - 5:00 pm Practical artificial intelligence that you can apply now (Keynote)

IA Executive Club

5:00 pm - 5:15 pm End

IA Executive Club

5:15 pm - 5:15 pm Back to main plenary room

4:15 pm - 4:55 pm Technology Demonstration

Participate in a carousel of live technology demonstrations from vendors leading the pack in business-ready RPA, AI, ML, OCR, NLP, Chat Bot, Data Analytics, Process Mining and BPM solutions, not to mention the best of breed Consultants and Implementation Partners available.

4:35 pm - 4:55 pm Networking Break


Hosted by Kofax

4:55 pm - 5:25 pm To build Artificial Intelligence we need to first understand Intelligence

Artificial neural networks are computing systems that are inspired by the biological neural networks in animal brains, and such systems can "learn" to perform tasks. Artificial neurons which are produced can transmit a signal from one to another, process it and then signal additional artificial neurons to it.
 
Artificial neural networks can solve problems in the same way that a human brain would and in the real world have been used in computer vision, speech recognition, video games and medical diagnosis.
 
·         How Google are comparing AI to human intelligence through neuroscience and technology
·         Applying new technology to industries to solve issues in mental health
·         Understanding neural connections with machine learning

5:25 pm - 5:55 pm Real AI, Now!

Solve your most complex problems through an AI solution that utilises the state-of-the-art IP and thinking from academia and couple that with a new operating system that is grounded in deep psychology and philosophical theory to be run, governed and to thrive now.
 
Satalia is a conduit for cutting-edge AI algorithms into industry, giving you immediate access to brand new techniques to solve your most valuable problems. We take the complexity out of solving optimisation problems, delivering real-world efficiencies and real-time improvements to increase your competitiveness.

5:55 pm - 6:00 pm Closing Remarks


6:00 pm - 8:30 pm Evening Reception