Inspire. Engage. Connect

25 - 27 November, 2019 | London, United Kingdom

Conference Day 2

8:00 am - 9:00 am Breakfast Workshop – Align business process management and RPA to maximise your progress

  • Business Process Management as the backbone of all solutions
  • BPM and RPA in end-to-end process optimisation
  • When should I combine BPM and RPA?
  • Use RPA to complement the work BPM is already doing in your organisation
  • Implement a BPM solution to enhance RPA work

9:00 am - 9:15 am Opening Remarks

9:15 am - 9:45 am Apply artificial intelligence for a positive and transformative impact on the world

Yariv Adan leads the product team responsible for many of the differentiating "intelligence" capabilities of the Google Assistant. In this inspirational keynote Yariv will share how insight from AI is being used for a positive and transformative impact on the world and what this will mean for your business both now and in the future.
·         Develop programmes that can learn to solve any complex problem without needing to be taught how
·         Increase the speed of problem-solving and discovery through AI
·         How AI can act as a multiplier for human ingenuity and be forged to create innovative solutions 

9:45 am - 10:15 am Build a Culture for Intelligent Automation (Panel Discussion)

It is irrelevant to talk about technology or business processes without evaluating people: the human element and the role they will need to play in delivering success for your organisation. Whether it’s data scientists, process owners, the C-suite, customer agents or consumers, people are the driving force behind intelligent automation and a necessity for ensuring its success.
·         Create a knowledge and awareness programme for all
·         Show a return on investment to those above and below you
·         How agile benefits intelligent automation
·         Leverage your centre of excellence

10:15 am - 10:45 am From 2,500 bots to an open source platform that is delivering machine learning and AI

AT&T have rapidly adopted, scaled and implemented RPA with 2,500 bots developed in just 3 years with a rate of 2 bots coming online every day. However, now comes the next step – customer focused intelligent automation, where AT&T plan to combine design thinking, technology ecosystems, data analytics and machine learning to truly maximise the business outcomes of their digital transformation strategy.
·         How AT&T scaled to 2,500 bots in 3 years: Balancing the top-down and bottom-up to empower employees
·         Robotics in the business units: Governance, policies and supporting 220 VPs
·         Design thinking with RPA: How to deliver RPA with the customer in mind
·         Ensure your bots are optimising existing environments
·         Utilise behavioural analysis, NLP, ML and data science to make your bots intelligent
·         Create your own open source platform by marrying in house-developed ML and AI tools with leading providers

10:45 am - 11:15 am Where society meets AI: Become a business for the future

We are already witnessing a world disrupted by improvements in AI and machine learning. Children today are growing up with AI assistants in their homes, voice and facial recognition continue to evolve, machine learning algorithms are getting smarter, and more and more industries are being influenced by AI, which will impact our society. In this session you will learn what is happening in the world and how your business can evolve with the times.

  • Build a competitive advantage with AI
  • Unlock the value of your data in new, profound ways
  • Predict and shape future business outcomes while rethinking your practices
  • How AI is changing the lives of people, cities and business
  • What you will need to do to adapt for a world of AI

11:15 am - 11:45 am Networking Break

Roundtable A

11:45 am - 12:45 pm RPA in the Finance Function

Roundtable F

11:45 am - 12:45 pm RPA in the Cloud

Roundtable K

11:45 am - 12:45 pm RPA vendor selection and dual-providers

Roundtable P

11:45 am - 12:45 pm Natural Language Processing

Roundtable B

11:45 am - 12:45 pm RPA in Shared Services

Roundtable G

11:45 am - 12:45 pm Process Mining for RPA

Roundtable L

11:45 am - 12:45 pm Data Security & Management

Roundtable Q

11:45 am - 12:45 pm Optical Character Recognition

Roundtable C

11:45 am - 12:45 pm RPA Culture and Awareness

Roundtable H

11:45 am - 12:45 pm BPM and RPA

Roundtable M

11:45 am - 12:45 pm Data mining for AI

Roundtable R

11:45 am - 12:45 pm Chat Bots

Roundtable D

11:45 am - 12:45 pm RPA Governance

Roundtable I

11:45 am - 12:45 pm RPA and IoT

Roundtable N

11:45 am - 12:45 pm The Importance of Data Scientists

Roundtable S

11:45 am - 12:45 pm Machine Learning Models

Roundtable E

11:45 am - 12:45 pm Front Office RPA

Roundtable J

11:45 am - 12:45 pm Attended vs. Unattended RPA

Roundtable O

11:45 am - 12:45 pm Legacy Systems

Roundtable T

11:45 am - 12:45 pm Deliver in-house Artificial Intelligence

12:45 pm - 1:45 pm Lunch

1:45 pm - 2:00 pm Reinvigoration Session

Take part in a body, mind and soul reinvigoration session that will gear you up for an afternoon of intense learning on practical case studies from those that have been there and done it in just the area you need to yourself.

AI, ML Now

2:00 pm - 2:30 pm Explaining and governing artificial intelligence
·   Assess risk and enhance AI to maintain regulatory compliance
·   Drive reasonable outcomes through AI risk assessment
·   Building transparency and trust into artificial intelligence

AI, ML Now

2:30 pm - 3:00 pm How AI is changing the future of mobility and work
·   AI empowered mobility: Maximise AI value for customers, products and services
·   Improve production quality, and process and supply chain parameters
·   User identification, authorisation and personalisation
·   AI empowered employees: Maximise AI value for our employees, processes and operations

AI, ML Now

3:00 pm - 3:30 pm Build a machine learning model to improve decision-making
·   What you need to know to ensure machine learning benefits your strategy
·   Infrastructure, vision, KPIs and talent as the key to driving machine learning initiatives
·   Use machine learning to monitor processes in real-time
·   How machine learning can improve security

AI, ML Now

3:30 pm - 3:45 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you.

AI Tools

2:00 pm - 2:30 pm How NLP and OCR can be maximised and integrated with RPA
·   Use NLP and OCR to transform analogue data  into digital data
·   Find the processes prime for cognitive automation
·   How to converge NLP and OCR With RPA
·   Make sense of the unstructured data to better understand your customers

AI Tools

2:30 pm - 3:00 pm Data-driven business transformation: A positive impact on your processes and culture
·   What does data-driven transformation mean to the C-suite
·   Approach transformation and changing the operating model
·   Overcome drivers for data-driven business transformation: Regulation, operational efficiency, disruption, innovation and customer service
·   Where do you focus your attention on people?

AI Tools

3:00 pm - 3:30 pm Gain a competitive advantage through big data + AI
·   How businesses can adapt to customer demands because of AI
·   Understand the penetration of AI devices in your organisation
·   Use your customer data to understand where to push products
·   Linking the customer journey and AI: Why banks have more potential than the Amazon and Google’s of this world

AI Tools

3:30 pm - 3:45 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you.


RPA Ecosystem

2:00 pm - 2:30 pm How RPA can complement BPM
  • How RPA complements BPM by speeding up workflow tasks
  • Understanding when to use BPM and RPA together
  • End-to-end process orchestration with BPM + RPA
  • How humans, robots and systems can streamline a process together

RPA Ecosystem

2:30 pm - 3:00 pm Utilise the technology ecosystem to achieve business transformation
  • Tools you can use before you automate processes including process mining and BPM
  • Why integrated ERP is imperative to maximising RPA
  • Deliver data-driven RPA with digital optimisation and data analytics
  • How to achieve end-to-end business transformation through your technology ecosystem

RPA Ecosystem

3:00 pm - 3:30 pm Attended or Unattended RPA?
·   The advantages of attended RPA
·   The advantages of unattended RPA
·   Synchronise attended and unattended RPA

RPA Ecosystem

3:30 pm - 3:45 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you.


2:00 pm - 2:30 pm 10% tech, 15% data, but 75% change and culture
  • Create a transparent governance model
  • Understand the capabilities required to grow: centralisation, silos, legacy systems and CoEs
  • Teach your CoE and business units alike to understand and execute RPA


2:30 pm - 3:00 pm It’s not about who owns it, but who’s leveraging it: RPA in global Manufacturing and Supply Chain
  • Strike up a healthy relationship between the business and CoE to find opportunities for automation
  • Balance central and decentral functions to ensure you can scale efficiently in a regulated industry
  • Build capabilities and skill sets across the business to scale RPA efficiently


3:00 pm - 3:30 pm Unite governance, agility, project management, OPEX and technology to achieve true IA success
  • Use design thinking to get the customer perspective Solution design: understand what you want to do and how
  • Approach improvement through operational excellence
  • Not just automation, but also innovation and other technology


3:30 pm - 3:45 pm Interaction
Speakers will be invited on stage – in their tracks – to answer your questions on the successes and failures of the projects they presented to you.

3:45 pm - 4:15 pm Networking Break

4:15 pm - 4:45 pm Blockchain: A strategic approach

Blockchain is changing the face of businesses today. From physical asset traceability, clinical supply chain and global trade finance, companies are developing Blockchain to create innovative business models and disrupt traditional ones. Leaders continue to see Blockchain as a connecting platform that can enable many business processes with overall Blockchain investment growing across most sectors as practical applications gain traction.
Blockchain works, but how can it work for you?
You need to understand how to leverage innovation created by emerging disruptors and how to align it within your ecosystem. For example automation is just part of the Blockchain sphere given the latter’s radically more transformative possibilities.
This keynote will demystify Blockchain and provide real examples of how business leaders are seeing the benefits of collaborating with other industries, and how you can too.
·         Demystifying Blockchain: Its history, human trust and why China is taking off
·         How automation can complement and is part of the Blockchain sphere: RPA Efficiency vs. Blockchain Transformation
·         The need for industries to unite: Challenging the C-suite on the infrastructure and collaboration level
·         How customer demands for transparency lends itself to Blockchain
·         Use Cases: Walmart, Maersk, IBM and the Financial Services

4:45 pm - 5:15 pm Improve data quality, data security and data mining to achieve AI

Adopting AI and ML is a journey that begins with gathering data into simple visualizations and statistical processes that allow you to better understand your data and get your processes under control. From there, you’ll progress through increasingly advanced analytical capabilities, until you achieve that utopian goal of perfect production, where you have AI helping you make products as efficiently and safely as possible.
·         Why data quality is so important for AI
·         How to improve the quality of your data in order to deliver AI
·         Data mining, normalisation and standardisation of data
·         Secure and standardise data when integrating new technology

5:15 pm - 5:15 pm Closing Remarks