19 - 20 June, 2019
Equarius Hotel, Singapore

Conference Day Two – Wednesday 20 June 2018

8:30 am - 9:00 am Morning Refreshment and Registration

8:50 am - 9:00 am Opening Remarks from the Chairperson


9:00 am - 9:30 am Ensuring RPA Integration with Legacy Systems, Current Processes and Operations

Vihang Shah - Head-CoE, Digital Productivity, Electrolux Asia Pacific
·          Implementing task automation across the enterprise and approaches on resolving integration challenges
·          Improving process agility and operational excellence through Digital Productivity Platforms - Electrolux’s IT shared Services
·          Lessons learnt from Electrolux  on RPA rollout roadmap

Vihang Shah

Head-CoE, Digital Productivity
Electrolux Asia Pacific

9:30 am - 10:00 am Building a Scalable and Intelligent Cognitive RPA Program

Uday Singh - Head Process Automation and Robotics, Credit Suisse
       Developing enterprise readiness to reap the benefits of cognitive RPA
       Integrating RPA with cognitive capabilities to advance operational efficiency and accuracy
       Case studies for cognitive RPA applications in compliance processing, payments processing and asset servicing

Uday Singh

Head Process Automation and Robotics
Credit Suisse

10:00 am - 10:30 am Diving Deeper into the Different Applications of Cognitive RPA

       Harnessing the opportunities of cognitive automation to enhance business performance
     Integrating cognitive capabilities to your RPA bots: How and where to start
     Assessing the pitfalls, challenges and risks of cognitive automation and how best to overcome

10:30 am - 11:15 am Morning Networking & Refreshment Break

11:15 am - 11:45 am Enabling Judgment-Based RPA with AI and Machine Learning

Saravanan Kumar - Global Head of Automation, Aon
•       Acquiring and readying information assets to integrate RPA with AI and machine learning applications
•       Reconfiguring process, people and technology to ensure cognitive RPA success
•       Harnessing RPA self-learning and assessment capabilities for improved decision-making and results

Saravanan Kumar

Global Head of Automation

8:00 am - 8:30 am The Use of Natural Language Processing (NLP) in RPA for Unstructured Data Extraction and Classification

•       Harnessing NLP for complex automation tasks
•       Identifying and selecting the right NLP system for your bots 
•       Assessing RPA performance after NLP integration  

12:15 pm - 12:45 pm OCR-Fuelled RPA Programs for Advanced Image and Text Identification and Assessment

       Evaluating different OCR solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
•       The use of OCR to extract phrases and provide customised responses with high levels of accuracy
•       Harnessing the self-learning capabilities of AI-powered OCR technology to capture data in irregular formats and inconsistent fields

12:45 pm - 1:45 pm Networking Lunch


1:45 pm - 2:15 pm Delivering End to End Service Automation in IT, HR, Finance and Workplace

Jacky He - AI & Automation Lead, Mars Global Services
•       Harnessing RPA capabilities and maximising potential value across the enterprise
•       Optimising service delivery management with the use of RPA to elevate internal operational efficiencies
•       Gaining competitive edge with successful RPA deployment, adoption and uptake enterprise-wide

Jacky He

AI & Automation Lead
Mars Global Services



Joel Leong

Global Lead, Workday Talent & Performance

2:15 pm - 3:25 pm Roundtable B: Compliance & Risk

2:15 pm - 3:25 pm Roundtable C: Finance

2:15 pm - 3:25 pm Roundtable D: Customer Service

2:15 pm - 3:25 pm Roundtable E:IT

3:15 pm - 4:25 pm Roundtable E: Procurement & Supply Chain

Where else to automate? StruWhere else to automate? Structured to maximize interaction, attendees will have the opportunity to explore how and where they can advance RPA implementation in their organisation to drive further gains and value-add.ctured to maximize interaction, attendees will have the opportunity to explore how and where they can advance RPA implementation in their organisation to drive further gains and value-add.

3:25 pm - 3:55 pm Afternoon Networking & Refreshment Break

3:45 pm - 4:15 pm Fireside Chat: RPA Operating Models – Centralised or Decentralised Management?

       Making the case – benefits and pitfalls – of centralised vs. decentralised management
       How would you evolve the roles and responsibilities of your RPA team? What of governance?
       How would you then drive organizational-wide adoption, culture and transformational change? 

4:15 pm - 5:00 pm PANEL: Developing a Robust Risk Assessment Framework Governing the Use of RPA and Cognitive Automation

Nirupam Das - Chief Information Officer, Liberty Insurance
·          Implementing an effective framework for assessing RPA and cognitive automation risks
·          Proactively monitoring, identifying and mitigating risks
·          Establishing clear governance policies and controls that IT, business leaders, information security and other internal stakeholders can understand and adhere to

Nirupam Das

Chief Information Officer
Liberty Insurance

5:00 pm - 5:05 pm Closing Remarks from Chairperson & Close of Conference Day Two