Virtual Workshop Day– 18 June 2020 SGT

9:00 am - 10:00 am Workshop C: Part I- Piloting the Chatbot with RPA & Machine Learning for Improved Employee and Customer Experience

Jacky He - AI & Automation Lead, Mars Global Service

This workshop covers insights on developing chatbot with RPA And machine learning for improved employee and customer experience and reduced business cost.

 

Learning Outcomes:

·        Evaluating how machine learning and RPA can be integrate to chatbot to provide an intelligent and automated process

·        Assessing your processes based on complexity, applications involved, technology and geographical location of process owners

·        Identifying the process and deciding between end-to-end chatbot integration or partial integration with RPA

·        Post chatbot implementation: Monitoring and tracking the performance of your chatbot

 

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Jacky He

AI & Automation Lead
Mars Global Service

10:00 am - 10:30 am Break


10:30 am - 11:30 am Workshop C: Part II- Piloting the Chatbot with RPA & Machine Learning for Improved Employee and Customer Experience

Jacky He - AI & Automation Lead, Mars Global Service

This workshop covers insights on developing chatbot with RPA And machine learning for improved employee and customer experience and reduced business cost.

 

Learning Outcomes:

·        Evaluating how machine learning and RPA can be integrate to chatbot to provide an intelligent and automated process

·        Assessing your processes based on complexity, applications involved, technology and geographical location of process owners

·        Identifying the process and deciding between end-to-end chatbot integration or partial integration with RPA

·        Post chatbot implementation: Monitoring and tracking the performance of your chatbot

 

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Jacky He

AI & Automation Lead
Mars Global Service

11:30 am - 12:30 pm End of Virtual Workshop C & Break


12:30 pm - 1:30 pm Workshop D: Part I- Cognitive RPA & RPA for Shared Services

Krishna Ramachandran - Head of RPA, Philips

This workshop will explore what it takes to incorporate RPA into the shared services environment and the business benefits it unleashes, in addition to discussing what enterprises can do to build digital operations of the future.

 

Learning outcomes:

·        Explore cognitive & RPAimplementation opportunities in shared services such as Finance, HR, Procurement and IT

·        Strategic cognitive & RPA implementation in shared services from selecting the right processes, defining rules and extracting relevant data to vendor selection and piloting

·        How can shared services professionals work cross-functionally to maximise the benefits of cognitive & RPA for the overall business?

·        Developing a comprehensive stakeholder management program to gain complete buy-in from employees and management

·        How can shared services leverage cognitive & RPA to truly drive value?

·        The road ahead: How to apply cognitive capabilities in shared services and the difference with RPA application

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Krishna Ramachandran

Head of RPA
Philips

1:30 pm - 2:00 pm Break


2:00 pm - 3:00 pm Workshop D: Part II- Cognitive RPA & RPA for Shared Services

Krishna Ramachandran - Head of RPA, Philips

This workshop will explore what it takes to incorporate RPA into the shared services environment and the business benefits it unleashes, in addition to discussing what enterprises can do to build digital operations of the future.

 

Learning outcomes:

·        Explore cognitive & RPAimplementation opportunities in shared services such as Finance, HR, Procurement and IT

·        Strategic cognitive & RPA implementation in shared services from selecting the right processes, defining rules and extracting relevant data to vendor selection and piloting

·        How can shared services professionals work cross-functionally to maximise the benefits of cognitive & RPA for the overall business?

·        Developing a comprehensive stakeholder management program to gain complete buy-in from employees and management

·        How can shared services leverage cognitive & RPA to truly drive value?

·        The road ahead: How to apply cognitive capabilities in shared services and the difference with RPA application

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Krishna Ramachandran

Head of RPA
Philips

3:00 pm - 3:30 pm End of Virtual Workshop D & Virtual Workshop Day 2