Jacky He

AI & Automation Lead Mars Global Service

Jacky是共享服务领域的数字化先锋。在过去两年,作为玛氏人工智能与自动化主管,他一直致力于共享服务运营的数字化和自动化工作,包括实现

玛氏聊天机器人、图像识别、语音识别、机器人流程自动化以及其他自动化项目。他以中国广州为驻点,管理横跨中国、俄罗斯和巴西的全球团

队。

Virtual Workshop Day– 18 June 2020 SGT

Thursday, June 18th, 2020

9:00 AM Workshop C: Part I- Piloting the Chatbot with RPA & Machine Learning for Improved Employee and Customer Experience

This workshop covers insights on developing chatbot with RPA And machine learning for improved employee and customer experience and reduced business cost.

 

Learning Outcomes:

·        Evaluating how machine learning and RPA can be integrate to chatbot to provide an intelligent and automated process

·        Assessing your processes based on complexity, applications involved, technology and geographical location of process owners

·        Identifying the process and deciding between end-to-end chatbot integration or partial integration with RPA

·        Post chatbot implementation: Monitoring and tracking the performance of your chatbot

 

10:30 AM Workshop C: Part II- Piloting the Chatbot with RPA & Machine Learning for Improved Employee and Customer Experience

This workshop covers insights on developing chatbot with RPA And machine learning for improved employee and customer experience and reduced business cost.

 

Learning Outcomes:

·        Evaluating how machine learning and RPA can be integrate to chatbot to provide an intelligent and automated process

·        Assessing your processes based on complexity, applications involved, technology and geographical location of process owners

·        Identifying the process and deciding between end-to-end chatbot integration or partial integration with RPA

·        Post chatbot implementation: Monitoring and tracking the performance of your chatbot

 

Check out the incredible speaker line-up to see who will be joining Jacky.

Download The Latest Agenda