Martin has established a background in support, services and development of software solutions in the compliance accounting and imaging industries over the past 29 years. In his current position of GM Customer Support Innovation at Fuji Xerox, Martin is responsible for the overall Customer Experience Management (CXM) strategy, and for sustaining the company’s Support & Service operations across the Asia Pacific region, including strategic planning, support and service innovation, customer engagement, technology deployment, and vendor partnerships.
· Adopting RPA & IA into your digital transformation blueprint to accelerate digital adoption
· Piloting and building the successful RPA projects to justify automation ROI
· Harnessing robotic and automation to enhance business productivity and long-term competitiveness
Finding out how to automate customer service, provide personalized experience, improve customer loyalty, and reduce costs using RPA technology.