Shantanu Kodesia

Head – Operations and Enablement, Asia Service Centre India Sun Life Financial

Shantanu has 25+ years of rich experience in diverse fields like Sales & Marketing in the Healthcare & Pharmaceutical industry, heading Operations and Customer Experience for eCommerce companies and leading businesses and P&Ls in the ITES space. He has worked with companies like Eli Lilly, GE Capital International Services and IBM. For the last seven years, he has been working for Sun Life wherein he is the Head Operations and Enablement. He set-up a contact center in the Philippines and comes with a good experience of driving the use of Value Stream Mapping to Re-Engineer processes and identify opportunities for RPA to enhance productivity and improve client experience. 

RPA ASIA ONLINE EVENT | Day One – 16 June 2020 SGT

Tuesday, June 16th, 2020

10:45 AM Process Re-Engineering to Enhance RPA Results and Streamline Claiming Process

•      Reducing the processes to the minimal viable steps in claiming

•      Identifying current claiming process and key areas for improvement

•      Achieving operational efficiency in the claiming process with RPA

 

Check out the incredible speaker line-up to see who will be joining Shantanu.

Download The Latest Agenda