1. Workshop I: Piloting the Chatbot with RPA & Machine Learning for Improved Employee and Customer Experience (Thursday, 18 June 2020, 9:00 AM - 10:30 AM)
This workshop covers insights on developing chatbot with RPA And machine learning for improved employee and customer experience and reduced business cost.
Evaluating how machine learning and RPA can be integrate to chatbot to provide an intelligent and automated process
Assessing your processes based on complexity, applications involved, technology and geographical location of process owners
Identifying the process and deciding between end-to-end chatbot integration or partial integration with RPA
Post chatbot implementation: Monitoring and tracking the performance of your chatbot
Workshop leader: Jacky He,AI and Automation Lead- Mars
2. Workshop II: RPA for Shared Services (Thurssday, 18 June 2020, 12:30 PM - 14:00 PM)
This workshop will explore what it takes to incorporate RPA into the shared services environment and the business benefits it unleashes, in addition to discussing what enterprises can do to build digital operations of the future.
Explore RPA implementation opportunities in shared services such as Finance, HR, Procurement and IT
Strategic RPA implementation in shared services from selecting the right processes, defining rules and extracting relevant data to vendor selection and piloting
How can shared services professionals work cross-functionally to maximise the benefits of RPA for the overall business?
Developing a comprehensive stakeholder management program to gain complete buy-in from employees and management
How can shared services leverage RPA to truly drive value?
The road ahead: How to apply Artificial Intelligence (AI) in shared services and the difference with RPA application
Workshop Leader: Krishna Ramachandran, Global Head of R2R and Lead RPA Finance - Royal Philips
Event log-in information will be provided to all registrants 2 weeks prior to the event via email.
Any discounts offered (including team discounts) must also require payment at the time of registration.
All discount offers cannot be combined with any other offer.
An admin fee processing fee of SGD 99 per delegate will be added to all payments made through bank transfer or cheque.
An admin fee processing fee of SGD 49 per delegate will be added to all payments made by credit card.
Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.
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