17 - 20 September, 2019
Grand Millennium Kuala Lumpur

CONFERENCE DAY ONE: WEDNESDAY | 18 SEPTEMBER 2019

8:00 am - 8:50 am Registration & Coffee & Tea

Ravi Ranganathan, Managing Director, Next Generation Optimization (NGO) at RBC Investor and Treasury Services

Ravi Ranganathan

Managing Director, Next Generation Optimization (NGO)
RBC Investor and Treasury Services

9:15 am - 9:30 am OPENING REMARKS: Scaling Up Digital Capabilities to Accelerate Adoption of Industry 4.0

·          Assessing how digital and automation transformation drive business productivity and economic growth
·          Outlines the  key strategies and action plans in the financing, infrastructure, regulations, skills, and technology
·          Future-proofing the nation’s modernisation agenda 

Dato' Azman Mahmud, Chief Executive Officer at Malaysian Industrial Development Authority (MIDA)

Dato' Azman Mahmud

Chief Executive Officer
Malaysian Industrial Development Authority (MIDA)

  • Building RPA and intelligent automation into your organisational blueprint to improve business agility
  • Rethinking strategic operational decisions including workforce and outsourcing to harness the full benefits of intelligent automation
  • Breaking down silos, getting organisational wide buy-in and leveraging robotics to build market leadership
E Long Chua, Group Chief Technology Officer at Kenanga Investment Bank Berhad

E Long Chua

Group Chief Technology Officer
Kenanga Investment Bank Berhad

Ravi Ranganathan, Managing Director, Next Generation Optimization (NGO) at RBC Investor and Treasury Services

Ravi Ranganathan

Managing Director, Next Generation Optimization (NGO)
RBC Investor and Treasury Services

Sean Lee, Continuous Improvement and RPA Lead at Eastspring Investments

Sean Lee

Continuous Improvement and RPA Lead
Eastspring Investments

10:15 am - 10:45 am Positioning TM ONE in the RPA Journey and its Roadmap in the Telecom Sector

Sponsors:
JiffyRPA
  • Identifying, selecting and implementing RPA for the best results
  • Rolling out bots effectively with structured operating models
  • Strengthening RPA capabilities for higher productivity, efficiency gains and quality


Azrin Aris, Director of Products & Innovation at TM ONE

Azrin Aris

Director of Products & Innovation
TM ONE

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

  • Shortlisting processes that can benefit from RPA and cognitive automation
  • Strengthening digital capabilities to harness the full potential of RPA
  • How to create automation that works seamlessly across departments including finance, operations, HR, supply chain and more?
Siew Shan Sim, Group Financial Controller at AirAsia Group Berhad

Siew Shan Sim

Group Financial Controller
AirAsia Group Berhad

Neeti Mahajan, Managing Director, Global Service Centre, Malaysia at HSBC

Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

Puneet Gupta, Director, Global Business Services , Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

Amit Dwivedi, Senior Manager, Business Architect, NGO at RBC Investor & Treasury Services

Amit Dwivedi

Senior Manager, Business Architect, NGO
RBC Investor & Treasury Services

12:15 pm - 12:45 pm Scaling up Digital Workforce to Deliver Maximum Value of RPA and Cognitive RPA

·          Building RPA business cases with workforce roadmap and strategic business goals
·          Creating buy-in and key challenges in achieving engagement across enterprise-wide
·          Operationalising value-added work with people and robots

Ravi Ranganathan, Managing Director, Next Generation Optimization (NGO) at RBC Investor and Treasury Services

Ravi Ranganathan

Managing Director, Next Generation Optimization (NGO)
RBC Investor and Treasury Services

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:35 pm Enterprise-Wide RPA Implementation: Achieving Operational Efficiency Across 80+ Bots with Process Engineering

·          Getting it right from the start: Recapping the challenges in moving from prototype to scaled executions
·          Understanding why process engineering is essential and measures to achieve operational excellence
·          Considering the roadmap to operate RPA at-scale
                                                                                                                                                                     
Winnie Wong, Head, Operations Innovation and Resilience at AXA Affin General Insurance Berhad

Winnie Wong

Head, Operations Innovation and Resilience
AXA Affin General Insurance Berhad

2:35 pm - 3:10 pm Embedding Continuous Improvement to Improve Productivity of the Digital and Human Workforce

·          Monitoring and reviewing new information to input into bots to optimise performance
·          Improving existing processes to enhance quality of the vendor statement (please check quality of the vendor statement – not sure?)
·          Conducting Six Sigma and lean training for RPA team to drive continuous improvement culture

Puneet Gupta, Director, Global Business Services , Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

3:10 pm - 3:40 pm Afternoon Refreshment Break

Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in two roundtable sessions of their choice, which has close relevance to their area of expertise and / or scope of responsibility

INTERACTIVE DISCUSSION GROUPS [2 ROTATIONS @ 35 MINS EACH]

3:40 pm - 4:50 pm Roundtable A: Identifying Business Processes for RPA Implementation

·         Applying RPA to interact  with customer  in real-time
·         Gaining the real value of RPA in customer journeys
·         Ensuring intelligent integration of robots and human to deliver the best customer experience
Daniel Morrison, Global Financial Process Owner - Operations Integrity at Schlumberger

Daniel Morrison

Global Financial Process Owner - Operations Integrity
Schlumberger

3:40 pm - 4:50 pm Roundtable B: Utilising RPA to Achieve End-to-End Operational Excellence

Siew Shan Sim, Group Financial Controller at AirAsia Group Berhad

Siew Shan Sim

Group Financial Controller
AirAsia Group Berhad

3:40 pm - 4:50 pm Roundtable C: Setting up RPA COE to Roll Out Bots

Martin Head, General Manager, Customer Support Innovation at Fuji Xerox

Martin Head

General Manager, Customer Support Innovation
Fuji Xerox

3:40 pm - 4:50 pm Roundtable D: Integrating and Harmonising Your Digital Workforce

Nancy Cassiere, Head, Business Service Centre KL at GlaxoSmithKline

Nancy Cassiere

Head, Business Service Centre KL
GlaxoSmithKline

3:40 pm - 4:50 pm Roundtable E: Applying RPA and OCR to Advance Operational Efficiency

3:40 pm - 4:50 pm Roundtable F: Building Judgement Based Bots

Gunalan Kalaimani, RPA Lead Architect at DHL

Gunalan Kalaimani

RPA Lead Architect
DHL

4:50 pm - 5:00 pm Closing Remarks from Chairperson & End of Day One