17 - 20 September, 2019
Kuala Lumpur, Malaysia

CONFERENCE DAY ONE: WEDNESDAY | 18 SEPTEMBER 2019

8:00 am - 8:50 am Registration & Coffee & Tea

8:50 am - 9:00 am Chairman’s Opening Remarks

9:00 am - 9:30 am KEYNOTE: Scaling Up RPA Initiatives to Drive Productivity, Efficiency and Business Growth in the Age of Digitalisation

  • Assessing how RPA can play a strategic part in your organisation’s digital transformation roadmap
  • Evaluating existing processes for cost savings, operational and efficiency gains
  • Future-proofing your organisation with RPA for competitive advantage
  • Building RPA and intelligent automation into your organisational blueprint to improve business agility
  • Rethinking strategic operational decisions including workforce and outsourcing to harness the full benefits of intelligent automation
  • Breaking down silos, getting organisational wide buy-in and leveraging robotics to build market leadership
E Long Chua, Group Chief Technology Officer at Kenanga Investment Bank Berhad

E Long Chua

Group Chief Technology Officer
Kenanga Investment Bank Berhad

Mohit Tandon

Chief Operating Officer
Eastspring Investments

Ravi Ranganathan, Managing Director, Next Generation Optimization (NGO) at RBC Investor and Treasury Services

Ravi Ranganathan

Managing Director, Next Generation Optimization (NGO)
RBC Investor and Treasury Services

10:15 am - 10:45 am Embedding RPA into Enterprise Operations

  • Identifying, selecting and implementing RPA for the best results
  • Rolling out bots effectively with structured operating models
  • Strengthening RPA capabilities for higher productivity, efficiency gains and quality

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

11:30 am - 12:15 pm PANEL: Overcoming Common Challenges and Pitfalls In RPA Initiatives and Cognitive Automation

  • Shortlisting processes that can benefit from RPA and cognitive automation
  • Strengthening digital capabilities to harness the full potential of RPA
  • How to create automation that works seamlessly across departments including finance, operations, HR, supply chain and more?
Neeti Mahajan, Managing Director, Global Service Centre, Malaysia at HSBC

Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

12:15 pm - 12:45 pm Demonstrating the ROI of RPA for Impactful Business Results

  • Establishing operational and performance metrics to evaluate the true ROI of RPA
  • Assessing efficiency gains, cost savings, and risk reduction as a direct benefit of RPA
  • How else can we harness RPA to create sustainable business and customer value?

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Piloting 1 to 3 Bots per Week: From Identification, Process Engineering to Product Delivery

·          Recapping initial automation projects: Putting in the business case, process selection through to implementation
·          Sharing of challenges and roadblocks during process automation
·          What’s next? Strategy on driving continuous improvements
 

2:30 pm - 3:00 pm Enterprise-Wide RPA Implementation: Achieving Operational Efficiency Across 80+ Bots with Process Engineering

·          Getting it right from the start: Recapping the challenges in moving from prototype to scaled executions
·          Understanding why process engineering is essential and measures to achieve operational excellence
·          Considering the roadmap to operate RPA at-scale
                                                                                                                                                                     
Winnie Wong, Head, Operations Innovation and Resilience at AXA Affin General Insurance Berhad

Winnie Wong

Head, Operations Innovation and Resilience
AXA Affin General Insurance Berhad

3:00 pm - 3:30 pm Continuous Improvement: Improving Bots’ Performance from 30% to 75% within 3 Months

·          Monitoring and reviewing new information to input into bots to optimise performance
·          Improving existing processes to enhance quality of the vendor statement (please check quality of the vendor statement – not sure?)
·          Conducting Six Sigma and lean training for RPA team to drive continuous improvement culture

Puneet Gupta, Director, Global Business Services , Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

3:30 pm - 4:00 pm Afternoon Refreshment Break

Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in two roundtable sessions of their choice, which has close relevance to their area of expertise and / or scope of responsibility.

INTERACTIVE DISCUSSION GROUPS [2 ROTATIONS @ 35 MINS EACH]

Getting Started

4:00 pm - 4:35 pm Roundtable A: From Deployment to Scaling

Getting Started

4:35 pm - 5:10 pm Roundtable E: Identifying Business Processes for RPA Implementation
·         Applying RPA to interact  with customer  in real-time
·         Gaining the real value of RPA in customer journeys
·         Ensuring intelligent integration of robots and human to deliver the best customer experience
Daniel Morrison, Global Financial Process Owner - Operations Integrity at Schlumberger

Daniel Morrison

Global Financial Process Owner - Operations Integrity
Schlumberger

Driving RPA Improvements

4:00 pm - 4:35 pm Roundtable B: Utilising RPA to Achieve End-to-End Operational Excellence
Siew Shan Sim, Group Financial Controller at AirAsia Group Berhad

Siew Shan Sim

Group Financial Controller
AirAsia Group Berhad

Driving RPA Improvements

4:35 pm - 5:10 pm Roundtable F: Integrating and Harmonising Your Digital Workforce
Nancy  Cassiere, Head, Business Service Centre KL at GSK

Nancy Cassiere

Head, Business Service Centre KL
GSK

Enterprise Wide RPA Deployment

4:00 pm - 4:35 pm Roundtable C: Setting up RPA COE to Roll Out Bots

Enterprise Wide RPA Deployment

4:35 pm - 5:10 pm Roundtable G: Applying RPA for Further Gain And Value-Add

Cognitive Automation

4:00 pm - 4:35 pm Roundtable D: Putting RPA to Work with Unstructured Data

Cognitive Automation

4:35 pm - 5:10 pm Roundtable H: Building Judgement Based Bots

5:10 pm - 5:15 pm Closing Remarks from Chairperson & End of Day One