CONFERENCE DAY TWO – THURSDAY | 19 SEPTEMBER 2019

8:00 am - 9:00 am Registration & Coffee & Tea

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Ambrish Kinariwala

Robotics Process and Cognitive Automation Capability Lead
Australian Unit

9:15 am - 9:50 am Implementing Robotic Process Automation with Python to Measure Customer Emotion

Ambrish Kinariwala - Robotics Process and Cognitive Automation Capability Lead, Australian Unit
  •  Evaluating the potential approaches, benefits and risks of cognitive RPA to understand customer
  •    Prototyping cognitive RPA initiative: Outlining the proof of concept, testing the solution and analyzing results
  • Lesson learned from Australian Unity in using Python for better customer experience
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Ambrish Kinariwala

Robotics Process and Cognitive Automation Capability Lead
Australian Unit

9:50 am - 10:25 am Diving Deeper with OCR and RPA for Advanced Image and Text Identification and Assessment

Selveen Muniandy - Head, Robotics Process Automation CoE, RHB Banking Group
       Evaluating different OCR solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
       The use of OCR to extract phrases and provide customised responses with high levels of accuracy
       Harnessing the self-learning capabilities of AI-powered OCR technology to capture data in irregular formats and inconsistent fields
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Selveen Muniandy

Head, Robotics Process Automation CoE
RHB Banking Group

10:25 am - 11:15 am Morning Refreshment Break

11:15 am - 11:50 am Piloting 1 to 3 Bots per Week: From Identification, Process Engineering to Product Delivery

Desmond Yeow - Business Automation Assistant Manager, Grab
·          Recapping initial automation projects: Putting in the business case, process selection through to implementation
·          Sharing of challenges and roadblocks during process automation
·          What’s next? Strategy on driving continuous improvements
 
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Desmond Yeow

Business Automation Assistant Manager
Grab

11:50 am - 12:25 pm Ensuring RPA Integration with Legacy Systems, Current Processes and Operations

Jeffrey Capulong - Head of Finance Shared Services, Coca-Cola Bottlers Business Services
  • Implementing automation across the enterprise: Challenges and pitfalls
  • Approaches to resolving integration challenges
  • Lessons learnt  on enterprise-wide RPA rollout 
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Jeffrey Capulong

Head of Finance Shared Services
Coca-Cola Bottlers Business Services

12:25 pm - 1:00 pm Building RPA Center of Excellence (CoE) to Embed and Scale RPA across the Enterprise

Mithun Kumar - Digital Transformation Lead, Digi
  •  Considering the roadmap to scaling and operating RPA through centres of excellence
  •  Moving from standalone projects to RPA centralisation: Demonstrating ROI and getting business buy-in
  •   Establishing standards for RPA infrastructure, architecture and operating models
 
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Mithun Kumar

Digital Transformation Lead
Digi

1:00 pm - 2:30 pm Networking Lunch

2:00 pm - 2:35 pm Developing Effective RPA Management and Governance Programs

Kamaruzaman Mohd Noah - EVP, Head Transformation & Strategy Group Operations, Maybank
  •        Tracking results, performance and areas for improvements post-RPA implementation
  •      Exploring the pros and cons of centralized vs. decentralised management
  •      Developing your RPA monitor, support and maintenance program
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Kamaruzaman Mohd Noah

EVP, Head Transformation & Strategy Group Operations
Maybank

2:35 pm - 3:10 pm Scaling up RPA Bots Deployment to the Fastest using DevOps Standards

Rajan Kumar Upadhyay - Head Of Digital Lab, Cyberjaya, DHL
·          Effective governance model & change management practices
·          Setting up source control,  deployment pipeline for continuous integration
·          Standard automated assessments considering security, risks, exemptions, test run etc
 
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Rajan Kumar Upadhyay

Head Of Digital Lab, Cyberjaya
DHL

3:10 pm - 3:40 pm Afternoon Refreshment Break

3:40 pm - 4:15 pm Streamlining Supply Chain Management with RPA to Reduce Time And Cost by 30%

Ze Wei Chin - Regional Digital Leader, Schneider Electric
  • Step by step guide to successfully implement RPA into supply chain management  
  • Reengineering supply chain processes to enhance RPA performance
  • Lesson learnt from Schneider Electric on supply chain management with RPA
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Ze Wei Chin

Regional Digital Leader
Schneider Electric

4:05 pm - 4:40 pm How BHGE Utilise RPA to Reduce Financial Close & Reporting Timeframe from 5 Days to 3 Days

Vikas Gupta - Global Process Owner – Record to Report, BHGE, a GE Company
Scott Paxton - Global Finance, Centre Controller, Baker Hughes, a GE Company
·          An overview of the use of RPA in accounting and invoicing processes
·          Re-engineering existing processes and working on bots modification to improve RPA performance
·          Assessing the estimated operations and maintenance costs for bots upgrade

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Vikas Gupta

Global Process Owner – Record to Report
BHGE, a GE Company

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Scott Paxton

Global Finance, Centre Controller
Baker Hughes, a GE Company

4:40 pm - 4:50 pm Closing Remarks from Chairperson & End of Conference

Ambrish Kinariwala - Robotics Process and Cognitive Automation Capability Lead, Australian Unit
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Ambrish Kinariwala

Robotics Process and Cognitive Automation Capability Lead
Australian Unit