18 - 19 March, 2020 | Copenhagen, Denmark

Main Conference Day One - Tuesday 19th March 2019

The main conference starts on this day. With a mixture of big idea and future thinking presentations, case studies, panel discussions and workshops from leading Nordic organisations, SMEs and the public sector there is something for everyone from RPA deployment to scaling, and ethics to practical artificial intelligence. There will also be an opportunity to see live technology demonstrations from the world's leading solution providers, networking opportunities, games, prize giveaways and an evening drinks reception open to all.

8:30 am - 9:00 am Registration & Networking

Sign in at the Registration Desk, grab some refreshments and start mingling for two days of learning and networking with the best of the best in the Nordics.

9:00 am - 9:10 am Welcome Remarks from IQPC

  • Welcome to Intelligent Automation Nordics 2019
  • What's on offer today and tomorrow
  • Where you need to be and when
  • How to maximise the conference

9:10 am - 9:20 am Chair's Opening Remarks

  • The state of RPA and AI in the Nordics
  • Icebreaker
Stine Høiberg Rasmussen, Independent Consultant at Intelligent Automation

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

9:20 am - 9:50 am A representation of the members of the Danish Chamber of Commerce from its CEO: How RPA and AI demands are being met by Dansk Erhverv

9:50 am - 10:20 am How Telia bought a $60 bot and made €5m savings in just 1 year

•How to be innovative and overcome change management challenges when implementing RPA: Affordable bots and training your workforce
•Collaboration between process management, analytics, RPA, AI, developers, finance and customer experience to optimise RPA
•Use case: Where robotics meets the physical world: How RPA and IoT are being merged to perform real-time smart electricity readings
•What’s next: Building a digital business of the future

10:20 am - 10:50 am Celonis Process Mining; building block for Digital strategy

  • Processes of international companies are complex by nature (one instance/worldwide coverage/local needs),
  • Still pressure on costs/need for improvement; streamlining, automation, removing non-value add,
  • Traditional Analytical/BPM tools have limitation in showing what actually happens,
  • Process mining, with a supporting infrastructure, shows what happens and what the gap is
  • This gives the potential of having more effective improvement/automation 

10:50 am - 11:10 am Demo Drive

Every attendee will have the opportunity to visit the Nordic and the world’s leading technology providers who will be showcasing their expertise on site. You can spend five minutes with up to six solution providers to listen, discuss, challenge and learn from them across the realms of process management, automation, data analytics, machine learning, cognitive computing and artificial intelligence.

11:10 am - 11:30 am Networking Break

Case Study Series

11:30 am - 11:55 am Integrate chat bots and RPA to improve the customer experience

Why the demand in Finland precipitated chat bot usage at If: private and public customers, and internal support
 Combine chat bots and RPA to increase the use of speech UIs
Use chat bot to collect customer data with conversational flow and feed it into RPA
Asko Mustonen, Head of Robotics at If P&C Insurance

Asko Mustonen

Head of Robotics
If P&C Insurance

11:30 am - 11:55 am RPA as part of process development: Why the wider process toolkit is the key to achieving 200 live bots and approx. €15m in savings

•Lean and other process tools as a contributor to RPA success
•How to manage orchestration and infrastructure challenges in a rapidly evolving ecosystem
•How, why and when should your deployment and vendor strategy change
•Finding talent and developing people in house: Being process minded and robotic experts

11:55 am - 12:20 pm Closing the automation gap by seizing scaling opportunities to reach your full potential

  • Why 50 automated processes will never be enough: How to continuously build your process automation potential
  • How central governance enables collaboration between IT and business units, thereby bridging the gap between the two
  • How to build the right set of capabilities to ensure easy and fast scalability
  • Basing infrastructure around the business’ needs in order to scale effectively and meet demand

11:55 am - 12:20 pm Shifting from a centralised to a decentralised organisation and its impact on our RPA journey

  • The strategy behind our slower approach to RPA implementation
  • Implement and expand the utilisation of RPA to improve processes and support the business
  • The importance of governance, communication and stakeholder engagement

12:20 pm - 12:45 pm Learnings when building new capabilities within intelligent automation

12:20 pm - 12:45 pm Develop “stupid” robots and use Excel as your command centre to secure transparency, traceability, speed and manage complex business cases

•The need for transparency and traceability to get the organisation join you on your RPA journey
•The real RPA algorithm: 70% process + 30% robot, and the need for true customer service
•How a robot and its Excel functionality easily handles exceptions and allows you to alter commands while being transparent and traceable

12:45 pm - 1:05 pm A walkthrough of RPA dimensions of maturity and usage coupled with actual use cases

  • A marriage of convenience : RPA and AI
  • Walkthrough of actual use cases
- SAP automations and the take away
- AI based advanced document management
- Solving L1 support issues using of sentiment analysis with BOT
- Overview of peripheral tools for an RPA development ecosystem

12:45 pm - 1:05 pm Global RPA in Novo Nordisk manufacturing and supply chain

With a unit of approximately 14,000 FTEs you can imagine the importance and sheer opportunities available to Novo Nordisk’s manufacturing and supply chain teams. RPA is globalised at the Pharmaceutical giant, which of course comes with its own regulatory and scaling challenges. This is the perfect opportunity to learn about RPA in a global, standardised and regulated world.
   Master RPA journey in a regulated industry
   Overcome the main challenges for scaling RPA

1:05 pm - 2:05 pm Networking Lunch

2:05 pm - 2:45 pm IDG A: Integrate chat bots with RPA

•Why it’s important for chat bots to be integrated with RPA to enhance its potential
•How chat bots can improve customer service
•Implementing chat bots on a budget
Juha Viikki, Head of Quality, Processes and Automation at DNA

Juha Viikki

Head of Quality, Processes and Automation
DNA

2:45 pm - 3:25 pm IDG F: The importance of governance to drive RPA

2:05 pm - 2:45 pm IDG B: Use RPA and AI to complement one another

2:45 pm - 3:25 pm IDG G: Merge Lean with RPA to ensure rapid deployment

2:05 pm - 2:45 pm IDG C: Ensure RPA impacts an end-to-end transformation

2:45 pm - 3:25 pm IDG I: Engage stakeholders for support when introducing RPA and AI

2:05 pm - 2:45 pm IDG E: RPA 101: Challenges and opportunities

•From POC to building a backlog of processes: The must dos from the start
•Waiting for the business is a challenge in itself, so how can you coordinate resources?
•Find the right people to execute RPA in your business

2:45 pm - 3:25 pm IDG L: How to converge unstructured data with RPA

3:30 pm - 4:00 pm Networking Break

4:00 pm - 4:30 pm How the Ericsson automation platform drives business transformation

•Driving transformation through robotic process automation
•Building a toolbox to achieve full automation, from RPA to BPMS and AI
•Realising business benefits

4:30 pm - 5:00 pm Ensure you are ethically upstanding with AI

•Investing in the digital twin concept for the long-term and connecting thousands of robots to specific services
•Is it right to collect all possible data from citizens?
•What kind of controls should you give to citizens to decide how their personal data can be used
•How security and regulation impacts the AI ethics discussion
•Removing the border between private and public services

Stine Høiberg Rasmussen, Independent Consultant at Intelligent Automation

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

5:10 pm - 7:30 pm Evening Reception