01 - 02 September, 2020 | Copenhagen Marriott Hotel, Copenhagen, Denmark

CONFERENCE DAY TWO

8:15 am - 9:00 am REGISTRATION AND WELCOME COFFEE

9:00 am - 9:15 am CHAIR’S OPENING REMARKS

Stine Høiberg Rasmussen, Independent Consultant at Intelligent Automation

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

9:15 am - 9:45 am ETHICAL AI: WHY, WHAT AND HOW?

• AI risks and why AI leaders must address ethics
• Task list for enterprise AI governance
• Standards and certifications for ensuring ethical AI
• Practical examples and lessons learned
Meeri Haataja, Chair of ECPAIS at IEEE

Meeri Haataja

Chair of ECPAIS
IEEE

9:45 am - 10:15 am RPA AND AI WILL BE THE FABRIC OF FUTURE DIGITAL OPERATIONS

In this presentation, Boris Krumrey will speak about how different technologies like Cloud, AI, BPM, Low-Code
development and Robotic Process Automation (RPA) will all converge towards one Automation Platform. He will
explain how the UiPath vision of A Robot For Every Person will change the way we work, with software robots
becoming the productivity tool of the future. Boris will show how Business Process Automation at scale in future
looks like and will be easily applied to business users in reality.

10:15 am - 10:45 am “AUGMENTING THE INVESTMENT PROCESS THROUGH DATA AND MACHINE LEARNING. LEARN HOW THE MOTHERBRAIN TEAM AT EQT IS HELPING TO DRIVE INNOVATION IN PRIVATE EQUITY AND VENTURE CAPITAL.”

• Leveraging Big Data and Machine Learning to give EQT an edge
• The Motherbrain team is transforming the digital way of thinking within the Private Equity industry
• Motherbrain is revolutionising traditional deal sourcing with a big data/AI approach
Daniel Wroblewski, Head of Motherbrain and Engineering at EQT Group

Daniel Wroblewski

Head of Motherbrain and Engineering
EQT Group

10:45 am - 11:15 am NAVIGATING THE ACCELERATED RATE OF CHANGE WITH AI AND AUTOMATION

The world is moving fast, industries are being disrupted like never before and people are facing the risk of being made redundant. Companies that are winning out in this new environment are effectively using AI and Automation to maintain their competitive edge while attracting and retaining top talent. How are they doing it? What are the secrets to successfully embracing AI and Automation? And no keynote would be complete without a look into what the future holds! 
Chris Huff, Chief Strategy Officer at Kofax

Chris Huff

Chief Strategy Officer
Kofax

11:15 am - 11:45 am MORNING BREAK AND NETWORKING

RPA IMPLEMENTATION AND YOUR FIRST STEPS IN TO UNSTRUCTURED DATA

11:45 am - 12:15 pm Experiences of the Intelligent Automation in an airline – from take-off to landing
• CREW - You need the right team, but also the
whole company.
• TOOLSET- Widen the thinking of what Intelligent
Automation is.
• MINDSET - Engage, show and win.
• CONTROL - You don’t need to do all the work. But
you need to steer.
• EFFICIENCY - You need a business case.
Santtu Lescelius, Head of Digital Transformation at Finnair

Santtu Lescelius

Head of Digital Transformation
Finnair

RPA IMPLEMENTATION AND YOUR FIRST STEPS IN TO UNSTRUCTURED DATA

12:15 pm - 12:45 pm Utilising RPA to save rats
In the pharmaceutical world, rats are commonly used
to test new products on. Learn how LEO Pharma are
harnessing AI to limit the need for this kind of testing
RPA is by now on most large companies’ strategic and
tactical radars, however as the technology slowly moves
beyond the peak of inflation and through disillusionment
we are starting to uncover some of the drawbacks. We
often see the technology experiencing challenges at
scale, especially in highly regulated areas.
This talk will focus on some of the difficulties you
can encounter when implementing RPA in a
regulated market and some practical insights from a
pharmaceutical company on how to succeed
Morten Simonsen, Execution Lead (RPA) at LEO Pharma

Morten Simonsen

Execution Lead (RPA)
LEO Pharma

RPA IMPLEMENTATION AND YOUR FIRST STEPS IN TO UNSTRUCTURED DATA

12:45 pm - 1:15 pm Copenhagen airport’s RPA journey
• How CPH has developed RPA as an international
service and how we measure the value.
• Introduction to the development model from idea
to full running RPA and sharing how we use
process and RPA development resources
• How we have tested and designed the operational
support with our external partners
• How we look for ideas with RPA potential and the
ability to scale
Rune Bartlet, Senior Process Manager at Copenhagen Airport

Rune Bartlet

Senior Process Manager
Copenhagen Airport

IA AND COGNITIVE COMPUTING MASTERCLASSES

11:45 am - 12:15 pm Messaging – using bots to create a truly digital and automated conversation
• Enabling growth in customer service through
conversational commerce
• Messaging with consumers, where to start the
automation journey in customer service
• Human and Bot tango - how can bot and human
work together when serving the customer?
Jakob Westgren, Head of Digital Process Automation at Transcom

Jakob Westgren

Head of Digital Process Automation
Transcom

IA AND COGNITIVE COMPUTING MASTERCLASSES

12:15 pm - 12:45 pm Optimising your data foundation to drive business value
• Data strategy, driving a data-first approach within
the business and IT department
• Why a strong data foundation is key for automation
by design
• Enhancing data with AI, creating value for data
monetisation
Noud Donders, Head of Architecture and Integration at A.P. Moller - Maersk

Noud Donders

Head of Architecture and Integration
A.P. Moller - Maersk

IA AND COGNITIVE COMPUTING MASTERCLASSES

12:45 pm - 1:15 pm IoT Automation: Expanding Data set and harnessing AI at ISS
• How ISS is leveraging AI to create smarter
processes
• How do we expand our IoT network and dataset
• The massive potential that an expanding dataset
provides for our facility management
Jari Tirikainen, Digital Innovation Manager at ISS

Jari Tirikainen

Digital Innovation Manager
ISS

1:15 pm - 2:15 pm NETWORKING LUNCH

2:15 pm - 2:45 pm INTELLIGENT CONTRACT MANAGEMENT

As a part of the Intelligent Automation Agenda, Intelligent Contract Management (ICM) explores the potential of semi- and unstructured data in the form of text. ICM takes you on a journey from semi- and unstructured data to structured data. The conversion into structed data enriches companies with new data-points that was previously non-obtainable, which opens a gateway into previous untouched areas to be explored and exploited. Examples given; an automatic extraction of legal clauses based on the written contract, which are directly loaded into a Sales System for monitoring and increased business insights for improved processes and managerial decision making; or the submission of a ticket that is automatically routed to the correct business unit and level of expertise, based on the content of the ticket, increasing customer satisfaction, while optimizing the ticket-routing process. ICM offers a lot of unique possibilities based on your type of company and can transform the current way of doing business.

Jesper Kirk, Partner at EY

Jesper Kirk

Partner
EY

2:45 pm - 3:15 pm IMPROVING CUSTOMER SATISFACTION BY COMBINING RPA AND CHATBOTS

• How to provide faster, touchless customer requests and ticket handling round the clock?

• How Telenor Global Shared Services has increased its user satisfaction (Net Promoter Score) with RPA and

Chatbots?

• How to select the right candidates for Chatbots?

• What is the potential for the future by using AI e.g. NLP?

Nabeel Babree, Head of Business Process Excellence at Telenor

Nabeel Babree

Head of Business Process Excellence
Telenor

3:15 pm - 3:45 pm HOW TO GET IN FRONT OF RPA IMPLEMENTATION ISSUES

When RPA is implemented, a lot of processes is automated. But then new tasks appear. How do we handle this?
• How do we handle the aftermath of the robots
• Pre-validation robots
• Machine Learning and RPA
• Technical approach to selectors
Thomas Lindberg, Head of Robotics and Machine Learning at Deloitte

Thomas Lindberg

Head of Robotics and Machine Learning
Deloitte

3:45 pm - 4:00 pm CHAIRMAN’S CLOSING THOUGHTS

Stine Høiberg Rasmussen, Independent Consultant at Intelligent Automation

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation