01 - 02 September, 2020 | Copenhagen Marriott Hotel, Copenhagen, Denmark
Jakob Westgren, Head of Digital Process Automation at Transcom
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Jakob Westgren

Head of Digital Process Automation

Check out the incredible speaker line-up to see who will be joining Jakob.

Download The Latest Agenda


Thursday, March 19th, 2020

11:45 AM Messaging – using bots to create a truly digital and automated conversation

• Enabling growth in customer service through
conversational commerce
• Messaging with consumers, where to start the
automation journey in customer service
• Human and Bot tango - how can bot and human
work together when serving the customer?