18 - 20 March, 2019 | Crowne Plaza Copenhagen Towers, Copenhagen, Denmark
Juha Koljonen, Chief Technology Officer at Finnish Government Shared Services Centre for Finance and HR
Finnish Government Shared Services Centre for Finance and HR Logo

Juha Koljonen


Chief Technology Officer
Finnish Government Shared Services Centre for Finance and HR

Check out the incredible speaker line-up to see who will be joining Juha .

Download The Latest Agenda

Main Conference Day Two - Wednesday 20th March 2019

Wednesday, March 20th, 2019


10:25 AM AI for Customer Service in the Finnish Government's Shared Service Centre

•How to manage internal competence and maintenance platform competence to be able to effectively scale
•To achieve agility, automate parts of processes within the Shared Service organisation and incorporate that into end-to-end processes
•The advantage of change management and what it means to the organisation