01 - 02 September, 2020 | Copenhagen Marriott Hotel, Copenhagen, Denmark
Nabeel Babree, Head of Business Process Excellence at Telenor
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Nabeel Babree


Head of Business Process Excellence
Telenor

Check out the incredible speaker line-up to see who will be joining Nabeel .

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CONFERENCE DAY TWO

Thursday, March 19th, 2020


2:45 PM IMPROVING CUSTOMER SATISFACTION BY COMBINING RPA AND CHATBOTS

• How to provide faster, touchless customer requests and ticket handling round the clock?

• How Telenor Global Shared Services has increased its user satisfaction (Net Promoter Score) with RPA and

Chatbots?

• How to select the right candidates for Chatbots?

• What is the potential for the future by using AI e.g. NLP?