Past Presentation Slides
How Robotics Process Automation is Transforming the Procurement Back and Middle Office
Raghu Ram, Global Real Estate & Facilities Management - Global Delivery Network, from QuintilesIMS discussed about:
- Examining the role of RPA in procurement
- Case study and key success factors of RPA implementation in procurement
Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements
Kim Yee Tang, Director - Technology & Architecture Office, from Singtel spoke about:
- Revisting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
- A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
- Steps to ensuring RPA integration with existing legacy systems
- The road ahead: Building an in-house Centre of Excellence in robotics
Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning
Mun Kew Leong, Deputy Director - Institute of Systems Science of National University of Singapore discussed about:
- From RPA to AI: Outlining the stages and elements of RPA maturity and where we are at now
- How can your organisation tap into of AI to progress up the maturity level?
- Identifying risks and challenges of AI application and how to better manage them
- Aligning people, process and technology with AI