Past Presentation Slides

How Robotics Process Automation is Transforming the Procurement Back and Middle Office

Raghu Ram, Global Real Estate & Facilities Management - Global Delivery Network, from QuintilesIMS discussed about:

  • Examining the role of RPA in procurement
  • Case study and key success factors of RPA implementation in procurement

Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

  • Kim Yee Tang, Director - Technology & Architecture Office, from Singtel spoke about: 

    • Revisting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
    • A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
    • Steps to ensuring RPA integration with existing legacy systems
    • The road ahead: Building an in-house Centre of Excellence in robotics

Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning

Mun Kew Leong, Deputy Director - Institute of Systems Science of National University of Singapore discussed about:

  • From RPA to AI: Outlining the stages and elements of RPA maturity and where we are at now
  • How can your organisation tap into of AI to progress up the maturity level?
  • Identifying risks and challenges of AI application and how to better manage them
  • Aligning people, process and technology with AI