Tilak Banerjee

Senior Director, Head of Global Shared Services
Conduent

Tilak is a Senior Director at Conduent, where he heads the Global Finance Shared Services(GFSS) out of Bangalore, India. He also leads their Global RPA strategy for GFSS.

In his previous role with DellEMC, he was responsible for leading Service Delivery, Customer relationship and other strategic initiatives of the Global Business Services (GBS) team based out of Bangalore.

Tilak has more than 20 years of experience in Shared Service supporting industries like Pharma, Telecom, Media, Leasing and High-tech, in a number of senior leadership roles.

He is one of the leading and sought-after speakers in the Shared Service industry and his thought leadership in the areas of Robotic Process automation, Analytics, Process excellence and digital disruption have been recognized and appreciated by international Shared Service forums and practitioners across the globe.

Tilak is a CMA and a certified Green Belt in Six Sigma from GE(Fairfield). He is also an internationally published author, illustrator and photographer.

Check out the incredible speaker line-up to see who will be joining Tilak.

Download The Latest Agenda

Conference Day Two – Wednesday, 29 August 2018

Wednesday, June 20th, 2018

11:10 AM Roundtable D: Realising Greater Value with Intelligent Automation

4:10 PM Intelligent Automation Journey: Developing Cognitive Capabilities for Better Decision Making

While most organizations have understood the value of robotics and are at varied stages of their journey, where does an organization go from here and what does the end goal look like?

· RPA COE design – evolution and models to support future business needs

· Developing cognitive capabilities to enhance your business decision making

· Innovative use of Bots – a shortcut to Artificial Intelligence

· Examples areas where cognitive RPA can be applied in a Shared Service Set-up

Post-Conference Workshops – Thursday, 30 August 2018

Thursday, June 21st, 2018

9:00 AM Workshop C: RPA for Shared Services

Across North Asia, both governments and businesses are vaulting up the shared services “value”trajectory via robotic process automation (RPA). For example, many shared servicesprofessionals in the finance function are looking to leverage RPA for Procure to Pay andOrder to Cash processes, eliminating the need for human labour in repetitive and mundaneprocesses. However, many are still unsure on where and how best to apply RPA. Explorethe power of RPA and the synergies that make deploying it in the shared services and GBSspace ideal. What knowledge should global business services (GBS) andshared services leaders be equipped with in order to successfully roll out RPA across sharedservices processes?This workshop will explore what it takes to incorporate RPA in the shared servicesenvironment and the business benefits it unleashes, in addition to discussing what sharedservices centres can do to build digital operations of the future.

Learning Outcomes:

• Explore RPA implementation opportunities in shared services such as Finance, HR, Procurement and IT

• Strategic RPA implementation in shared services from selecting the right processes, defining rules and extracting relevant data to vendor selection and piloting

• How can shared services professionals work cross-functionally to maximise the benefits of RPA for the overall business?

• Developing a comprehensive stakeholder management program to gain complete buy-in from employees and management

How can shared services leverage RPA to truly drive value?