24 - 27 March, 2020
The Peninsula Manila, Makati City, Metro Manila, Philippines

Conference Day One – Wednesday 25 March 2020

8:30 am - 9:30 am Morning Refreshment and Registration


9:30 am - 9:40 am Opening Remarks from the Chairperson

9:40 am - 10:10 am Case Study: Embracing RPA as a Cornerstone of Your Digital Transformation Strategy

·         Furthering digital transformation results with a cost-effective RPA and intelligent automation strategy
·         Aligning IT and RPA to increase operational agility and performance gains
·         Enhancing the scope, breadth and load capacity of RPA to ensure sustainable enterprise-wide deployment
Reginald Baltazar, Head of Business Excellence and Transformation, GBS Manila Center at The Goodyear Tire & Rubber Company

Reginald Baltazar

Head of Business Excellence and Transformation, GBS Manila Center
The Goodyear Tire & Rubber Company

10:10 am - 10:20 am Q&A


10:20 am - 10:50 am Case Study: Driving Customer Experience through Growing In-house Continuous Improvement and Robotics Process Automation Capabilities

  • Shell’s journey and learnings in developing in-house capabilities to drive Customer Experience for our B2B and B2C Customers
  • Leveraging ESSA (Eliminate Standardize Simplify before Automating) to advance our People and Business growth
  • Changing mindsets, engaging and leading a digital workforce 
Louis Tan, General Manager, Customer Operations, Asia Pacific China and Middle East at Shell

Louis Tan

General Manager, Customer Operations, Asia Pacific China and Middle East
Shell

10:50 am - 11:00 am Q&A

11:00 am - 11:30 am Morning Refreshment Break

·         Prioritizing RPA projects with the end goal of business agility, operational and performance gains
·         Where else can we apply RPA across front and back office operations to maximize business and customer value?
·         Aligning stakeholders, governance and control programs to secure long-term ROI 
Vineet Mehra, General Manager, Product Head – Order to Cash Product at Maersk

Vineet Mehra

General Manager, Product Head – Order to Cash Product
Maersk

Louis Tan, General Manager, Customer Operations, Asia Pacific China and Middle East at Shell

Louis Tan

General Manager, Customer Operations, Asia Pacific China and Middle East
Shell

Reginald Baltazar, Head of Business Excellence and Transformation, GBS Manila Center at The Goodyear Tire & Rubber Company

Reginald Baltazar

Head of Business Excellence and Transformation, GBS Manila Center
The Goodyear Tire & Rubber Company

12:10 pm - 12:20 pm Q&A

12:20 pm - 12:50 pm Case Study: How to Build a Robust and Sustainable RPA Center of Excellence (CoE)

·         Evaluating and optimizing processes to accelerate CoE implementation
·         Developing your roadmap towards a sustainable organization-wide RPA implementation
·         Fulfilling critical roles in the CoE to ensure consistent growth in productivity and performance
Kanishka Sinha, Digitalization Director at Ingram Micro Philippines

Kanishka Sinha

Digitalization Director
Ingram Micro Philippines

12:50 pm - 1:00 pm Q&A

1:00 pm - 1:30 pm Presentation: Building the Future of Work


Gian de la Rama, Co-Founder and CEO at Aiah

Gian de la Rama

Co-Founder and CEO
Aiah

1:30 pm - 2:30 pm Networking Lunch

2:30 pm - 3:50 pm Roundtable 1: Scaling Enterprise-Wide RPA Deployment


2:30 pm - 3:50 pm Roundtable 4: Building a Robust RPA Governance and Risk Management Program


Dan Victorre M Ruiz, Assistant Vice President for Process Automation at BDO Unibank Inc

Dan Victorre M Ruiz

Assistant Vice President for Process Automation
BDO Unibank Inc

2:30 pm - 3:50 pm Roundtable 2: An Effective RPA Maintenance, Troubleshooting and Support Framework


Dino Jose, Head, Business Process Engineering - Change Management at Metropolitan Bank and Trust Company

Dino Jose

Head, Business Process Engineering - Change Management
Metropolitan Bank and Trust Company

2:30 pm - 3:50 pm Roundtable 5: Maximizing the ROI of RPA Projects


2:30 pm - 3:50 pm Roundtable 3: RPA Vendor Assessment and Scalability


2:30 pm - 3:50 pm Roundtable 6: Levelling up to Cognitive Automation


3:50 pm - 4:20 pm Afternoon Refreshment Break

4:20 pm - 4:50 pm Case Study: Business Process Reengineering as a Catapult to Greater RPA Success

·         Reduce business process complexities by rethinking and redesigning business processes
·         Apply Lean and Six Sigma principles and methodologies to standardize and reduce process variations in order to maximize RPA compatibility, capability and scope
·         Achieve greater RPA ROI and value-add in lesser time, constraints, resources and its development and support needs
Dino Jose, Head, Business Process Engineering - Change Management at Metropolitan Bank and Trust Company

Dino Jose

Head, Business Process Engineering - Change Management
Metropolitan Bank and Trust Company

4:50 pm - 5:00 pm Q&A

5:00 pm - 5:30 pm Case Study: Maynilad Water Services’ RPA Journey: How to Ensure Success from Pre to Post Implementation

·         The impetus for RPA – The need to update a massive number of critical commercial applications and processes on a daily basis
·         Integrating RPA software into the larger organizational IT infrastructure
·         Demonstrating the benefits of RPA and securing buy-in from stakeholders
·         The result: Effective automation of over 30 batch processes, saving a huge amount of time and FTEs
Korina Monoso, Head of IT Operations at Maynilad Water Services

Korina Monoso

Head of IT Operations
Maynilad Water Services

5:30 pm - 5:40 pm Q&A