24 - 27 March, 2020
The Peninsula Manila, Makati City, Metro Manila, Philippines

Conference Day One – Wednesday 25 March 2020

8:00 am - 9:00 am Morning Refreshment and Registration


9:00 am - 9:15 am Opening Remarks from the Chairperson

9:15 am - 9:45 am Keynote: Embracing RPA as a Cornerstone of Your Digital Transformation Strategy

·         Furthering digital transformation results with a cost-effective RPA and intelligent automation strategy
·         Aligning IT and RPA to increase operational agility and performance gains
·         Enhancing the scope, breadth and load capacity of RPA to ensure sustainable enterprise-wide deployment

9:45 am - 10:15 am Case Study: Building an Integrated Intelligent Automation (IA) Organization

·         Utilizing RPA as a key platform in your digital transformation efforts
·         The interconnectivity of IA systems and what this means for your business and customers
·         Leveraging RPA to advance organizational performance in the IA ecosystem
·         Changing mindsets, engaging and managing a digital workforce 
Louis Tan, General Manager, Customer Operations, Asia Pacific China and Middle East at Shell

Louis Tan

General Manager, Customer Operations, Asia Pacific China and Middle East
Shell

10:15 am - 11:00 am Speed Networking & Morning Refreshment Break

11:00 am - 11:40 am Panel: Harnessing RPA as a Key Lever in Enterprise Optimization & Organisational Success

·         Prioritizing RPA projects with the end goal of business agility, operational and performance gains
·         Where else can we apply RPA across front and back office operations to maximize business and customer value?
·         Aligning stakeholders, governance and control programs to secure long-term ROI 
Vineet Mehra, General Manager, Product Head – Order to Cash Product at Maersk

Vineet Mehra

General Manager, Product Head – Order to Cash Product
Maersk

Louis Tan, General Manager, Customer Operations, Asia Pacific China and Middle East at Shell

Louis Tan

General Manager, Customer Operations, Asia Pacific China and Middle East
Shell

11:40 am - 12:10 pm Case Study: Maynilad Water Services’ RPA Journey: How to Ensure Success from Pre to Post Implementation

·         The impetus for RPA – The need to update a massive number of critical commercial applications and processes on a daily basis
·         Integrating RPA software into the larger organizational IT infrastructure
·         Demonstrating the benefits of RPA and securing buy-in from stakeholders
·         The result: Effective automation of over 30 batch processes, saving a huge amount of time and FTEs
Korina Monoso, Head of IT Operations at Maynilad Water Services

Korina Monoso

Head of IT Operations
Maynilad Water Services

12:10 pm - 12:40 pm Case Study: Integrating RPA with Legacy Systems, Processes and Operations

  • The transition from manual processes into higher value operational and strategic work
  • Overcoming technical and organizational challenges related to change adoption throughout the integration process
  • Governance and performance monitoring for digital workforce for zero surprise operations
  • The result: Reinventing work processes with increased productivity and ROI 
Vineet Mehra, General Manager, Product Head – Order to Cash Product at Maersk

Vineet Mehra

General Manager, Product Head – Order to Cash Product
Maersk

12:40 pm - 1:40 pm Networking Lunch

1:40 pm - 3:00 pm Roundtable 1: Scaling Enterprise-Wide RPA Deployment


Abby Cenzon, Automation Lead at AXA Philippines

Abby Cenzon

Automation Lead
AXA Philippines

1:40 pm - 3:00 pm Roundtable 4: Building a Robust RPA Governance and Risk Management Program


1:40 pm - 3:00 pm Roundtable 2: An Effective RPA Maintenance, Troubleshooting and Support Framework


Dino Jose, Head, Business Process Engineering - Change Management at Metropolitan Bank and Trust Company

Dino Jose

Head, Business Process Engineering - Change Management
Metropolitan Bank and Trust Company

1:40 pm - 3:00 pm Roundtable 5: Maximizing the ROI of RPA Projects


1:40 pm - 3:00 pm Roundtable 3: RPA Vendor Assessment and Scalability


1:40 pm - 3:00 pm Roundtable 6: Levelling up to Cognitive Automation


3:00 pm - 3:30 pm Afternoon Networking & Refreshment Break

3:30 pm - 4:00 pm Case Study: Business Process Reengineering as a Catapult to Greater RPA Success

·         Reduce business process complexities by rethinking and redesigning business processes
·         Apply Lean and Six Sigma principles and methodologies to standardize and reduce process variations in order to maximize RPA compatibility, capability and scope
·         Achieve greater RPA ROI and value-add in lesser time, constraints, resources and its development and support needs
Dino Jose, Head, Business Process Engineering - Change Management at Metropolitan Bank and Trust Company

Dino Jose

Head, Business Process Engineering - Change Management
Metropolitan Bank and Trust Company

4:00 pm - 4:30 pm Case Study: Introducing an RPA Performance Management and ROI Assessment Program to Deliver Greater Business Value

·         Determining the key KPIs of an RPA project: Efficiency, downtime, speed of delivery – and what all of them mean for your business
·         How to conduct an RPA performance management and robot utilization exercise
·         Implications of RPA performance and what this means for overall ROI 
Jenie Policar, Purchase to Pay Director, Finance Shared Service Center Manila at Vestas

Jenie Policar

Purchase to Pay Director, Finance Shared Service Center Manila
Vestas