18 - 19 March, 2020
Philippines

Conference Day Two – Thursday 21 March 2019

8:30 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:15 am Opening Remarks from the Chairperson

Tilak Banerjee, Senior Director - Head of Global Shared Services at Conduent

Tilak Banerjee

Senior Director - Head of Global Shared Services
Conduent

9:15 am - 9:50 am Fireside Chat: Addressing the Unanswered Questions of Cognitive RPA

  • What are the nuances to developing the right cognitive ecosystem?
  • What are the steps to successfully implementing cognitive RPA?
  • How should we redesign talent, staffing and training strategies as intelligent automation changes the nature of work and organisational models?
Steve Harris, Managing Director at ANZ Shared Services Manila

Steve Harris

Managing Director
ANZ Shared Services Manila

Tilak Banerjee, Senior Director - Head of Global Shared Services at Conduent

Tilak Banerjee

Senior Director - Head of Global Shared Services
Conduent

9:50 am - 10:30 am Case Study: OCR-Fuelled RPA in Action for Faster, More Accurate and Cost-Effective Results

  • Evaluating different OCR solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
  • The use of OCR to extract phrases and provide customized responses with high levels of accuracy
  • Harnessing the self-learning capabilities of AI-powered OCR technology to capture data in irregular formats and inconsistent fields
Kanishka Kumar Sinha, Director Automation - Transformation and Change at A Global Insurance Company

Kanishka Kumar Sinha

Director Automation - Transformation and Change
A Global Insurance Company

10:30 am - 11:15 am Morning Networking & Refreshment Break

11:15 am - 11:55 am Extending RPA’s Reach with Machine Learning to Automate End-of-Day Reconciliation

  • Integrating RPA and ML in which ML understands, learns and categorises emails, enabling the bot to provide end-of-day reconciliation between third-party trade booking system & database
  • Re-training the bots with Machine Learning  to incorporate new learnings and formats before the next iteration 
  • Measuring, benchmarking and analysing results for continuous improvements
Making the formal case for RPA: Breaking down the organisational benefits and impacts of RPA
Redefining new job scope: What constitutes ‘higher-value’ work and how can we design effective training and up-skilling programs to expedite transition?
Further investigating how RPA and the redesign of work can lead to higher employee satisfaction and performance
Simon D. Tienzo, Senior Manager for Operations - Technology & Digitalization at The Nielsen Company Philippines

Simon D. Tienzo

Senior Manager for Operations - Technology & Digitalization
The Nielsen Company Philippines

Tilak Banerjee, Senior Director - Head of Global Shared Services at Conduent

Tilak Banerjee

Senior Director - Head of Global Shared Services
Conduent

Dr. Rey B. Fremista, Associate Director for Process Excellence Global Shared Services at VXI Global Holdings BV

Dr. Rey B. Fremista

Associate Director for Process Excellence Global Shared Services
VXI Global Holdings BV

12:35 pm - 1:35 pm Networking Lunch

1:35 pm - 2:15 pm Henkel Service Center’s Journey in Developing an Effective RPA Change Management Program Post-Deployment of 150 Bots

  • Fast-tracking RPA adoption with a structured change management program
  • Allaying the concerns of robotics on existing processes, operations and work
  • Reinforcing the value of integrating robots and humans to move up the value chain
Anthony Nool, Head of Controlling, SSC Manila at Henkel

Anthony Nool

Head of Controlling, SSC Manila
Henkel

2:15 pm - 2:55 pm Implementing Effective Bot Authorisation Management to Enable Greater Scheduling Flexibility and Shorten Deployment Time by 2 Weeks

  • Switching from a process-based authorisation to bot-based authorisation for greater flexibility in scheduling, resulting in savings of up to 10 % of needed bots
  • Implementing an audit-proof development and deployment process for your RPA bot
  • Best practices on optimising bot authorization management including initial working assumptions and pitfalls
Jeremy Ware, Vice President for Business Intelligence and Innovation at Transcom Worldwide

Jeremy Ware

Vice President for Business Intelligence and Innovation
Transcom Worldwide


2:55 pm - 3:25 pm Afternoon Networking & Refreshment Break

3:25 pm - 4:05 pm Developing a Robust RPA Governance & Operating Model Framework for Long-Term Sustainability

  • Establishing clear governance policies and controls that IT, business leaders, information security and other internal stakeholders can understand and adhere to
  • Adapting your RPA governance framework to meet the changing demands of your organization
  • Developing risk assessment and monitoring programs after scaling up RPA projects organization-wide
Martin Gamboa, Head of Transformation at Panalpina Global Business Services

Martin Gamboa

Head of Transformation
Panalpina Global Business Services


3:40 pm - 4:20 pm Building a Center of Excellence for RPA to Scale up Enterprise Level Automation

Setting up an RPA team with well-defined roles and responsibilities to take on key roles in the RPA CoE
Establishing an RPA CoE Council to provide overall governance and direction
Managing organizational change to lay the groundwork for the successful transfer of work from humans to robots
Dan Victorre M Ruiz, Robotic Process Automation Program Manager at Merck Business Solutions Asia Inc.

Dan Victorre M Ruiz

Robotic Process Automation Program Manager
Merck Business Solutions Asia Inc.

4:45 pm - 4:55 pm Closing Remarks from Chairperson & Close of Conference Day Two

Tilak Banerjee, Senior Director - Head of Global Shared Services at Conduent

Tilak Banerjee

Senior Director - Head of Global Shared Services
Conduent