24 - 27 March, 2020
The Peninsula Manila, Makati City, Metro Manila, Philippines

Conference Day Two – Thursday 26 March 2020

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:15 am Opening Remarks from the Chairperson

9:15 am - 9:45 am Case Study: The IT Perspective on Optimizing Enterprise-Wide RPA Deployment

·         Pre-implementation consultation with various stakeholders
·         Configuring and optimizing RPA bots and infrastructure during implementation
·         Customizing RPA to ensure maximum data security and recovery protocols 
Sajal Dutta, Head of Enterprise Systems at Dairy Farm Group

Sajal Dutta

Head of Enterprise Systems
Dairy Farm Group

9:45 am - 10:15 am Case Study: Setting Up a Solid RPA Governance and Control Framework across the Organization

·         Defining roles and responsibilities, as well as security requirements for RPA in compliance with organizational security policies
·         Customizing checklists and processes for both employees and third-party suppliers
·         Introducing streamlined processes and effective controls to increase ROI
·         Putting in place a structured risk assessment and management program 
Melvin Ilustre, Senior Vice President – Transformation and Operational Excellence at QBE Insurance

Melvin Ilustre

Senior Vice President – Transformation and Operational Excellence
QBE Insurance

10:15 am - 11:00 am Morning Networking & Refreshment Break

11:00 am - 11:30 am Case Study: How to Build a Robust and Sustainable RPA Center of Excellence (CoE)

·         Evaluating and optimizing processes to accelerate CoE implementation
·         Developing your roadmap towards a sustainable organization-wide RPA implementation
·         Fulfilling critical roles in the CoE to ensure consistent growth in productivity and performance
Kanishka Sinha, Digitalization Director at Ingram Micro Philippines

Kanishka Sinha

Digitalization Director
Ingram Micro Philippines

11:30 am - 12:00 pm Case Study: How RPA Has Been Able to Be Optimized and Recognized in the Audit Industry

·         Automation of data gathering processes in audit engagements
·         Complementing and integrating audit workflows into familiar work activities
·         Conducting RPA governance reviews to provide assurance over RPA organizational implementations
Kristine Grace Noceda Arang, Internal Audit Group Head at Solar Philippines

Kristine Grace Noceda Arang

Internal Audit Group Head
Solar Philippines

12:00 pm - 1:00 pm Networking Lunch

1:00 pm - 1:30 pm Case Study: Securing your Data with a Comprehensive RPA Information Security Plan

·         Mapping out your cybersecurity framework for RPA with secure encryption algorithms in place
·         Implementing digital identity and access management and setting up a framework for data identification and protection
·         Working closely with vendors to implement and orchestrate security controls 
Marc Nicholas Angeles, Head of Business Process Automation, Robotic Process Automation, and AI at UnionBank of the Philippines

Marc Nicholas Angeles

Head of Business Process Automation, Robotic Process Automation, and AI
UnionBank of the Philippines

·         Reviewing internal and external RPA risks such as security vulnerabilities, denial of service, abuse and more
·         Securing RPA through a comprehensive security program encompassing digital identity, data protection and software security
·         Ensuring internal and external compliance to mitigate these risks 
Marc Nicholas Angeles, Head of Business Process Automation, Robotic Process Automation, and AI at UnionBank of the Philippines

Marc Nicholas Angeles

Head of Business Process Automation, Robotic Process Automation, and AI
UnionBank of the Philippines

Abby Cenzon, Automation Lead at AXA Philippines

Abby Cenzon

Automation Lead
AXA Philippines

2:10 pm - 2:40 pm Afternoon Networking & Refreshment Break

2:40 pm - 3:10 pm Case Study: Integrating RPA with OCR and ICR to Optimize Operations

  •  How cognitive technologies and RPA are able to complement manual processes seamlessly in insurance operations
  • How this combination of RPA, OCR and ICR has resulted in increased compliance, efficiency and FTE savings of over 10%
  • Engaging your internal stakeholders and employees to drive commitment and success


Ulyses Ty, Head of Applications Services, Asia Service Centre at Sun Life Financial

Ulyses Ty

Head of Applications Services, Asia Service Centre
Sun Life Financial

3:10 pm - 3:40 pm Case Study: Scaling Up to Sustainable RPA and Intelligent Automation

·         How to conduct testing to prepare for this wave of intelligent automation
·         How cognitive technologies are able to complement RPA operations seamlessly
·         Engaging your internal stakeholders and employees to drive commitment and success

3:40 pm - 4:25 pm Panel: Addressing the Unanswered Questions of Cognitive RPA

·         What are the nuances to developing the right cognitive ecosystem?
·         What are the steps to implement cognitive RPA successfully?
·         How should we redesign work and workforce strategies to reap the full benefits of intelligent automation?
Ulyses Ty, Head of Applications Services, Asia Service Centre at Sun Life Financial

Ulyses Ty

Head of Applications Services, Asia Service Centre
Sun Life Financial

4:25 pm - 4:30 pm Closing Remarks from Chairperson & Close of Conference Day Two