24 - 27 March, 2020
The Peninsula Manila, Makati City, Metro Manila, Philippines
Louis Tan, General Manager, Customer Operations, Asia Pacific China and Middle East at Shell

Louis Tan


General Manager, Customer Operations, Asia Pacific China and Middle East
Shell

Check out the incredible speaker line-up to see who will be joining Louis.

Download The Latest Agenda

Conference Day One – Wednesday 25 March 2020

Wednesday, March 25th, 2020


10:20 AM Case Study: Driving Customer Experience through Growing In-house Continuous Improvement and Robotics Process Automation Capabilities

  • Shell’s journey and learnings in developing in-house capabilities to drive Customer Experience for our B2B and B2C Customers
  • Leveraging ESSA (Eliminate Standardize Simplify before Automating) to advance our People and Business growth
  • Changing mindsets, engaging and leading a digital workforce 

11:30 AM Panel: Harnessing RPA as a Key Lever in Enterprise Optimization & Organisational Success

·         Prioritizing RPA projects with the end goal of business agility, operational and performance gains
·         Where else can we apply RPA across front and back office operations to maximize business and customer value?
·         Aligning stakeholders, governance and control programs to secure long-term ROI