Process Engineering and Automation Solutions Lead AIG Manila Life and Retirement Operations Center
Ma Luisa, or Oui,
joined AIG in 2003 as an Insurance Operations professional for one of the
pioneering teams of its Manila-based Operations Center. Through the years, she
was given various roles of increasing responsibility and entrusted in managing
specialized operations units. In 2014, she joined the Process Excellence team,
a Direct Operations Support unit in charge of Operational Excellence. She was
later promoted to lead the Manila Life & Retirement Process Engineering and
Automation Solutions team in 2018 where she is involved in identifying and
recommending improvement opportunities, building a culture of excellence through Lean Six Sigma training, and providing automation solutions using RPA.
Oui is a certified
Internal Quality Auditor, a LOMA FLMI (Fellow, Life Management Institute)
designee, and a Lean Six Sigma Black Belt.
Check out the incredible speaker line-up to see who will be joining Ma Luisa.
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