25 - 26 March, 2020
Mark Ian Pacay, Regional Head Customer Operations - Asia Pacific at AXA Shared Service Center

Mark Ian Pacay

Regional Head Customer Operations - Asia Pacific
AXA Shared Service Center

Check out the incredible speaker line-up to see who will be joining Mark Ian.

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Conference Day One – Wednesday 20 March 2019

Wednesday, March 20th, 2019

2:00 PM Panel: Where Else to Automate? Identifying & Exploring Opportunities for RPA Wins

  • Examining and shortlisting existing processes for RPA implementation to achieve the greatest ROI
  • Defining key criteria in process selection based on employee involvement, level of complexity, standardization and stability of tasks
  • Exploring RPA applicability in Operations, Customer Service, Supply Chain, Procurement, Claims and more