18 - 19 March, 2020
Philippines
Mark Ian Pacay, Regional Head Customer Operations - Asia Pacific at AXA Shared Service Center

Mark Ian Pacay


Regional Head Customer Operations - Asia Pacific
AXA Shared Service Center

Check out the incredible speaker line-up to see who will be joining Mark Ian.

Download The Latest Agenda

Conference Day One – Wednesday 20 March 2019

Wednesday, March 20th, 2019


2:00 PM Panel: Where Else to Automate? Identifying & Exploring Opportunities for RPA Wins

  • Examining and shortlisting existing processes for RPA implementation to achieve the greatest ROI
  • Defining key criteria in process selection based on employee involvement, level of complexity, standardization and stability of tasks
  • Exploring RPA applicability in Operations, Customer Service, Supply Chain, Procurement, Claims and more