5 lessons learned from intelligent automation: Jon Theurekauf
The AI & Intelligent Automation Network asks key practitioners for five lessons learned from their intelligent automation journey
Photo by Markus Spiske on Unsplash
First up is Former Managing Director & Group Head of Performance Excellence, Jon Theurekauf.
Looking back at a successful career in operational excellence, Jon began his journey establishing his own company in his twenties and later joined General Electric (GE), where he gained insight and experience under the leadership of Jack Welch.
When asked about intelligent automation, Theurekauf said, “we're building a virtual workforce cloud base to help us take on work that for many, many years we've known that if we had another way of doing it, we would fix the underlying platforms that lie underneath the floor.”
Meaning, intelligent automation is able to take on the workload that before now simply could not be executed. In the past, implementing the next technological advancement has meant severe disruption to the organization.
“The beauty with [intelligent automation] tools is that you always have an audit trail"
“The beauty with [intelligent automation] tools is that you always have an audit trail. I can see what Alex [the intelligent automation agent for BNY Mellon] is doing when ‘he’ runs from 10 o'clock in the morning ‘til noon. I can go back and look at every transaction complete or incomplete and discover where they went.”
Theurekauf is able to deploy intelligent automation agents and execute work not being done by humans. But better than that, he’s able to do so without disrupting his human workforce.
AIIA Network Editor Seth Adler caught up with Jon Theurekauf in this recent podcast interview: