Digital transformation in insurance

diana raicu
Posted: 08/04/2017

Digital transformation increases the pressure on insurance companies to rethink their traditional structures and further automate their work processes. Swiss Post Solutions relies on Intelligent Automation to support its clients to further exploit their digitization potential in their business models.

Digital Transformation will profoundly change the financial services and insurance business in the near future. Where do insurance companies stand with regard to this transformation and which sectors are affected?

Consumer-oriented digital services are no longer just for digital natives but have become the norm. Consumers of all ages are now used to accessing information directly online and via mobile devices, and dealing with their everyday business in real time.

Meanwhile, a new generation of insurance brokers has become established on the market whose offering consists of optimizing the insurance portfolio of its clients via a digital platform. The pressure on traditional insurers is increasing. While the industry has taken a leading role in automation, many insurers and other financial services providers are not yet making full use of the potential of Digital Transformation for their business models and transaction and information processes.

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diana raicu
Posted: 08/04/2017