Automation in action: transforming fault and incident management [case study]

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  • Release more than 70 per cent of skilled engineers to be re-deployed to customer facing roles
  • Benefit from those up-skilled workers increasing revenue 300 per cent
  • Improve service quality by redeploying resources from 3 locations to a single War Room
  • Improve service availability from 97.3 per cent to more than 99.96 per cent
  • Reduce incidents by 86.66 per cent
  • Reduce tickets requiring escalation by 98.33 per cent
  • Migrate to a reality of 80% of situations being self-managed

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Read more about intelligent automation: the good, the bad and the ugly.

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