Automation in action: transforming fault and incident management [case study]
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Download the latest Cortex whitepaper on automation in action to learn how you can:
- Release more than 70 per cent of skilled engineers to be re-deployed to customer facing roles
- Benefit from those up-skilled workers increasing revenue 300 per cent
- Improve service quality by redeploying resources from 3 locations to a single War Room
- Improve service availability from 97.3 per cent to more than 99.96 per cent
- Reduce incidents by 86.66 per cent
- Reduce tickets requiring escalation by 98.33 per cent
- Migrate to a reality of 80% of situations being self-managed
Click on above download button to discover the reality of intelligent automation in action.
Read more about intelligent automation: the good, the bad and the ugly.
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