Attaining actionable insight from internal and external touchpoints

IoT enabled CX touchpoints in Lisbon March 20-21




Join our Editor in Chief, Seth Adler as he moderates a panel on IOT at the Omnichannel Executive Forum in Lisbon, Portugal March 20-21.

See the full agenda and register for the Omni Channel Exec Forum now.

Data insight = CX success

Corporate enterprise executives have the opportunity to design a sensor roadmap to run in parallel with the customer’s journey ensuring insights inform each in real-time. Panelists will discuss and debate the best approaches to CX IoT touchpoints. But they’ll do so in a way that puts the end in mind so that you can take home a strategy and plan that will work for your shop.

Panel discussion: CX touchpoints

  • How can IoT and machine-to-machine sensors be used to build better customer and brand experiences?
  • What are the best examples of IoT currently being used?
  • What are the future implications of IoT for business?

Martin Kurze, Technology & Innovation, Product Management and Director Research & Innovation, Deutsche Telekom

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Bruno Santos, Head of Omnichannel, Fidelidade

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See the full agenda and register for the Omni Channel Exec Forum now.

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