chatbot
AiiA summer roundup on Customer
October 07 by Seth AdlerWe have collected this summer’s best articles, reports, whitepapers, how-to guides and on-demand webinars to help you on your journey to enhancing the customer journey
[Podcast] AI operator—solving call center workforce shortage in Japan
March 07 by Katie SadlerWe generally provide 24 hours support but didn't have enough employees. Artificial Intelligence (AI) solved this problem
Intelligent chatbots: How AI Is revolutionising contact centers
May 05 by Sumit DuttaWhen properly integrated, AI and chatbot-based customer services represent a viable alternative to traditional customer service contact channels. Ideally used to augment and assist customer services o...