chatbots
AiiA's September roundup on: Your Customer
October 15 by Seth AdlerCX and technology increasingly go hand in hand. Be inspired by those who have successfully implemented technology into their customer experience and learn from September’s best resources on how you ca...
8 Ways AI is Changing FinTech
January 28 by Adam MusprattFrom wealth management to fraud detection, AI is revitalizing the FinTech sector. Here are 8 ways AI is changing the way we manage finances
Telcobots to save telcos $1.2bn by 2022
November 22 by Megan WrightThe uptake of virtual assistants in the telco sector is forecasted to boom over the coming five years as new research finds Telcobots to save telcos $1.2bn by 2022
Banking on AI: The impact of artificial intelligence on finance industry
October 06 by AiiA EditorNew report charts rapid impact of artificial intelligence on banking, financial services and insurance and what effect it could have on customer engagement, efficiency and cost reduction.
Oracle launches AI-powered chatbot for enterprise
October 05 by Megan WrightCould AI-powered intelligent chatbots represent the future of enterprise employee and customer conversations?
Chatbot market to reach $1.25bn by 2025
September 25 by AIIA Network ResearchThe prolific uptake of instant messaging holds widespread promise for enterprises that embrace chatbots, according to new research
Consumer appetite for chatbot experiences on the rise
August 09 by AiiA EditorNew survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research
What role will AI play in the future of customer experience?
July 19 by AiiA EditorArtificial intelligence is a real industry buzzword right now, but what are the true challenges and opportunities within this field for CX? Artificial intelligence (AI) is the term on everybody’s lip...