Aligning leadership, data drive decision making, scaling automation and more
Intelligent Automation Sydney 2020 25-27 February at Novotel Sydney Central
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Aligning leadership, data drive decision making, scaling automation, robust change management and using AI to increase customer satisfaction and growth aren't just concepts keeping you up at night- they are all on the IA Sydney program.
Intelligent Automation Sydney 2020 25-27 February at Novotel Sydney Central has key insights on some the most pressing automation issues for global corporate enterprise exectives.
Sessions of note:
Key Considerations To Thrive In the Era of Digital Transformation and Successfully Drive Value and Growth through Intelligent Automation
As organisations mature their Automation and Digital Transformation practices, they’re putting their foundations to the test to either scale their technology or lag behind. In this session, Mike shares his vision for the future of Intelligent Automation and the numerous factors that enable a successful and resilient Digital Transformation strategy. Specifically, he moves beyond rudimentary RPA use cases to leverage emerging technology to their true potential in driving deeper value and growth.
Key Themes:
- Aligning leadership and stakeholder buy-in to deliberate an organisation-wide digital transformation strategy
- Setting strategic goals and monitoring progress to identify opportunities for Intelligent Automation and integration of pioneering technologies of the future
- Capitalising on synergies between emerging technology to deliver highly differentiated products and services that drive growth and value
Using Data-Driven Decisions to Prioritise Improvement Opportunities and Drive a Sustainable and Profitable Enterprise-Level Automation Strategy
- Sandeep Bhalekar - Former Vice President, Corporate Audit (Data Science & Automation), Bank of America Merrill Lynch
- Joe Ahmad - Process Automation Manager, Momentum Energy
As we progress toward enterprise-wide automation adoption, many face common challenges in prioritising opportunities for improvement and coordinating interdependencies across multiple automation initiatives. Join this panel discussion as leaders share best practices in driving a resilient and profitable enterprise-wide Automation Strategy. They also share key insights and lessons learnt to deliver consistent management and governance processes across their Automation Program.
Key Themes:
- Utilising data to uplift decision-making outcomes and prioritise investment outcomes that maximise ROI
- Developing a robust operational and governance framework to drive standardisation and optimisation
- How Automation Centre of Excellence disperses best practices, insights and analytics across the organisation to drive sustainable and continuous improvement
Key Considerations in Managing Common Pitfalls and Scaling Your Automation Programme
- Puru Rajan - Automation Manager, Coles Supermarkets Ltd
- Probir Dutt - Automation Evangelist, Group Technology, IAG
Alan Longmuir - Emergent Technologies Manager, eSolutions, Deakin University - Melissa Bogg - Transformation Director, Automation, BT Financial Group
A Capgemini report states only 16% of surveyed businesses had successfully scaled their RPA use cases, suggesting scaling automation continues to be a challenge. As organisations progress to realise cost and process efficiency by scaling RPA use cases, they encounter numerous commercial and technical considerations. Join this session to gain insights on how leaders in this arena are managing common challenges. Listen in on key considerations around governance, delivery, and continuous process updates and management.
Key Themes:
- Driving digital transformation through senior leadership support and education programs
- Lessons learnt and key insights around early cross-department engagement and expectation management
- Leveraging small successes and replicating them in other units by upskilling digital workforce capabilities and developing repeatable templates and best practices
- Creating a ‘Centre of Excellence’ for Automation to coordinate and uplift governance and maintenance initiatives
Prudential Corporation Case Study: Building Reusable Business Case and Benefits Realization Models To Rapidly Scale Automation Value Across 12 Regions
Vince has been pushing boundaries around automation and AI at Prudential Corporation with a focus on building cognitive capability and enabling smart straight through processing in legacy environments across 12 regions. In this session, he shares how the automation team is successfully scaling automation adoption and benefits realization across risk, CX, EX and Cost by:
- Taking a blended governance and benefits realization mindset
- His 70-20-10 mantra around blending reusability into business cases to reduce legwork and swift automation opportunity development and uptake
- Effectively navigating challenges around risk assessments and controls by baking governance into automated processes
Key Considerations of Scaling your Automation Programme and Integrating Machine Learning and Artificial Intelligence Capabilities
As organisations mature their Automation practices, they’re putting their foundations to the test to either scale their RPA or lag behind. In this session, Shivangi shares her insights on managing the common pitfalls in scaling and maturing Automation practices and driving continuous process improvement. Specifically, she shares how they’re rectifying and upgrading existing RPA solutions to deploy Automation use-cases at scale.
Key Themes:
- Ensuring IT and process readiness to overcome common barriers to achieving scale
- Case study on real benefits of Machine Learning
- Developing an overarching governance and quality framework to maximise benefits of Automation
- Using RPA as a gateway to maturing Intelligent Automation strategies: building the right blocks to success
Developing A Robust Change Management Plan To Ensure Smooth & Swift Adoption of Intelligent Automation
- Kallol Dutta - Tribe Lead of Data & Automation, Spark NZ
- Adrian Iaiza - Head of Process Automation and Improvement, TAL Australia
RPA is gaining swift adoption as a solution to improve process efficiency and performance uplift. However, more than 40% of RPA projects fail to deliver expected benefits. This session discusses the importance of robust change management plans to align people, process and technology to manage common pitfalls and prepare for future innovation and scalability. It further highlights, that whilst Intelligent Automation offers wide-spread benefits, it introduces new risks that must be managed to truly optimise benefits.
Key Themes:
- How to document the process of RPA and IA journey with your management and workforce
- Planning optimal make-up of solution providers, outsourced services, and inhouse capabilities for your automation strategy
- Develop an overarching governance and workflow structure to manage the new complexity and risks of emerging technology
- Measuring progress of automated systems and its effects on cost reduction, workforce efficiency and risk mitigation to drive informed decisions around improvement to existing automation practices
How Optus is Using Artificial Intelligence to Drive Quality Commercial Insights and Heightened Customer Satisfaction and Growth
Artificial intelligence is creating numerous opportunities for Optus to offer personalised and intelligent product and service offerings. In this session, Michael shares key considerations in maturing Automation practices and lessons learned from his leadership in driving Optus’ Digital Strategy. Specifically, he shares Intelligent Automation use cases to uplift operational efficiency and better understand and serve their customer.
Key Themes:
- How Optus is leveraging best practices from its mature Automation journey to drive value-added benefits with Emergent technology
- Using Deep Learning and predictive analytics to drive deeper commercial insights and uplift customer experience through proactive SMS notification on network updates
- Artificial Intelligence use cases to measure customer intent and sentiment to drive competitive advantage and market leadership
- Key considerations in managing the risks of emergent technology and continual solution improvements
