Unleashing a digital workforce for 6 largest customers improved employee morale

Digital workforce deliberately achieved quick wins through process documentation


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Automation affecting 6 largest customers

While finance is certainly a common place to reap immediate early rewards, Juniper did jump in at the deep end by automating the billing portal process for its six largest customers.

Global enterprise

And it’s not as though it’s a small organization. Juniper Networks is truly a global corporate enterprise with more than $5B in annual revenues, 92 offices in 43 countries around the world.

Deliberately acheiving quick wins

The enterprise experienced quick wins but they were deliberate in their approach; they documented all aspects of each and every step of the processes as a first step.

“We’ve increased 
our efficiency 
and production, decreased processing costs, and scaled
for the future. “

-Kevin Tucceri, Business Process Owner – Credit & Collections, Juniper Networks

Employee morale improved

Now that billing analysts are freed from time-consuming manual tasks, they use their time to analyze and understand patterns and process roadblocks to facilitate smoother cash flow for the business.

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