Artificial Intelligence
Posted: 05/05/2017
Artificial Intelligence (AI) & Chatbots: Revolutionising Contact Centers for Greater Customer Experience
When properly integrated, AI and chatbot-based customer services represent a viable alternative to traditional customer service contact channels. Ideally used to augment and assist customer services operatives rather than replace them, chatbots are more than capable of handling basic interactions and menial data entry task. Full Sector Report »