Robotic Process Automation
Contributor: Gustavo Imhof
Posted: 08/07/2017
Defining the new normal with AI: How the Nordics are transforming CX
What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels? Every now and then, I find myself discussing with acquaintances a phenomenon I usually describe as “The Nordic Innovation Paradox”. Ask anyone in the streets, at the office or at home, what is the first thing that comes to their mind when they thi Full Article »
Contributor: Paul McLean
Posted: 11/29/2016
Paul McLean
Find out how Prudential Financial recognized RPA as an unmissable opportunity to improve back office processes, retrench work previously outsourced, leverage data analytics, and eliminate mundane work (to allow for value-adding work). Paul McLean, VP Centralized Business Services, and Ann Delmedico, VP of Change Management, share invaluable in Full Video »
Contributor: Barbara Hodge
Posted: 02/04/2016
Barbara Hodge
The market's not embracing RPA, despite what we know about it. So what's wrong? Full Column »
Contributor: Barbara Hodge
Posted: 12/31/2017
Barbara Hodge, Editor
The business environment today is tough, challenging, and moving at exponential pace. But it’s also full of opportunities. Full Sector Report »