99%, your strategy, our future, continuous automation & the most valuable problem

The pearls of wisdom from the AI & Intelligent Automation podcast for episodes 86-90 include 99%, your strategy, our future, continuous automation & the most valuable problem:

Continuous automation

Episode 86: Einar Michaelsen

"You should have good control of your processes and systems and the user interfaces. Are they changing every other week or every three months? Those kind of things play a part in what you choose to automate and how you go about it."

Humans have now become accustomed to continuous improvement. Rules-based bots don't necessarily do well with a contually evolving process. If you manipulate where the input is generated, your bot most likely will go down. And so, Einar is suggesting that you be aware of not only how often changes are made but understand how those changes affect not only your carbon-based workforce but your digital worforce as well.

The most valuable problem

Episode 87: Justin 

"When you're starting a company you have  to focus on the most valuable, most tangible problem that you can solve with the talent that you can get based on the resources  that you have. When you're at a big company you have the opposite problem, which is I have all the money and people in the world and it's hard to realize the most valuable problem to solve."

The grass is always greener on someone else's lawn. You don't have resources which makes solving the most valuable problem difficlut. Or you have an abundance of resources which makes finding the most valuable problem difficult. Either way, Justin zeroes in on what you need to do- find the most valuable problem and solve it. Doing anything else is dangerous to the health of your enterprise.

Our future

Episode 88: Remigijus Šimašius, Mayor of Vilnius, Lithuania

"A three-year-old boy or girl who is coming into kindergarten now will finish secondary school when they're 18. Practically, we have to think what to do for a person who is now three years old in order for him or her to be successful when he or she will be 23 years of age."

The future is now. For the Mayor of Vilnius, the future he must be acting right now to ensure that his constituency is prospering in 20 years. He's got a 20 year vision which is focused on education. His primary thought is how can he educate a three year old so that his constiuency has the most valuable people in 20 years. 

Your strategy

Episode 89: Matt Gustitus, Eli Lily

"We had that consulting company come in- they helped us kind of get things started and that was very helpful. But really, the challenge was, as we kinda look back, it's you know, does everything exactly work the way that we expected it to work? Every company functions differently. So, it's really hard to pull that together and come up with a game plan that you're gonna be able to execute when it's something brand new to you."

Consultants know what's happening out there. They know what's working and what's not working. They know the newest technologies and processes being used. And they know how generalized C-Suites are changing their mindsets. But traditionally, consultants that know all of that, don't know how your enterprise will best work. Make decisions based on your knowledge of your enterprise. Let those consultants knowledge of the marketplace inform your decisions, not drive them.

99%

"They weren't feeling 99 percent customer satisfaction was accurate. We started to ask why and understand it and we looked into these metrics and realized that we just weren't really asking the right questions. Once we changed the questions, customer satisfaction was actually down around 30 percent.

If you're not measuring the right thing you're not managing the right thing. And if your not managing the right thing, the technology or process doesn't matter. Transforming process won't work. Automating isn't going to help.